Benefits
Medical, Dental, Vision, 401k, and more
Our client is a leader in the energy industry. They are seeking an
Iincident Manage r to work
remotely.
The Ideal Candidate Will Have
Familiarity with operational metrics and service health, including SLOs, MTTR, CSAT, and KPIs
Knowledge of ITSM best practices and ITIL
Experience with root cause analysis and reporting
A working background with major ticketing platforms such as ServiceNow, Remedy, or Jira
Extensive knowledge Microsoft 365
Practical experience with Intune
A strong understanding of Azure cloud services
Keywords
IT Operations, Incident Management, Problem Management, ITIL, ITSM, ServiceNow, Jira, Azure, AWS, Microsoft 365, Intune, Endpoint Management, Network Operations, Risk, Vulnerability, Root Cause Analysis
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