Field Experience Representative - Southeast Region

Clove • Charlotte, NC • 2w ago

THE BACKGROUND

Clove was founded to create a better shoe for those on the front lines of healthcare. Inspired by watching his wife struggle to find the right footwear for her demanding job, Clove's founder and the team set out to make a shoe that is liquid-repellent, easy to clean, slip on and off, and comfortable for long days (and nights) in the hospital.

Clove is excited to be building both a product and brand that is unique in the healthcare space. Don't just take our word for it - you can read more about us in TIME Magazine, Fast Company, and Forbes. More recently, Clove has been expanding its reach beyond healthcare – both by expanding into additional channels and expanding product lines.

THE ROLE

Reporting to the VP of Wholesale, the Field Experience Representative will act as Clove's on-the-ground connection to Clove's wholesale partners. This person will routinely visit accounts across Southeast region of the US, with a majority of time spent in North and South Carolina, to strengthen Clove's product knowledge, elevate and guide in-store merchandising, and help drive brand visibility and sell-through. Key responsibilities include educating retail staff on product and positioning, supporting hospital shows or local events, and engaging with consumers directly as a brand ambassador of Clove.

This individual will also monitor account-level trends, communicate process changes to retailers on Clove's behalf and provide ongoing service and support to their account base. They will work cross-functionally with Sales, Success, and Operations, serving as the in-person point of contact once a customer is converted within their region.

Success in this role requires organization, proactive communication, and comfort engaging with customers to build lasting relationships.

THE RESPONSIBILITIES

Travel requirements of 70-80% to support regular in-person visits to accounts across the Southeast region, focusing on selling product at hospital events, staff education, merchandising, and brand awareness.
Act as a personal shopper to the end customer at hospital events and in stores to increase sell through.
Develop and maintain productive, effective, and professional relationships with peers, leadership, sales representatives, and retail store staff.
Plan efficient weekly schedules in coordination with the internal Clove team and sales representatives in the territory.
Support accounts in promoting new products, including demos and encouraging trials and programs to drive conversion.
Provide structured weekly reports and recaps of account visits to leadership.
Support the Sales and Marketing teams with product launches, in-store merchandising, and creative grassroots programs.
Educate retail staff on upcoming product lines and styles while the field, in alignment with the Success and Sales merchandising roadmap.
Represent Clove at conferences and events – including set-up, breakdown, distribution of collateral, interaction with consumers and product trial.
Participate in ongoing training sessions with internal teams to remain current on brand updates, product launches, and operational changes.

THE QUALIFICATIONS

Bachelor's degree preferred
Experience in Sales, Marketing and/or Retail
Familiarity with footwear products and merchandising
Experience working at in person events or activations
Proficiency in Microsoft applications and Google Suite
Valid driver's license with a clean driving record
Highly motivated with a hardworking attitude and strong interpersonal skills
Strong organizational skills such as managing a calendar, contacts, and a budget
Works well independently, as well as within a team
Excellent communication and presentation skills
Ability to strategically use an annual budget that benefits the territory and brand
Ability to lift to 50 lbs and stand for long periods of time
Extensive travel required; able and willing to work weekends and extended hours as needed