Position: Operations Supervisor Pay Rate: $70k - $80k per yearSchedule: 10am - 7pm M-FJob Description: Forward Air, Complete is seeking an Operations Supervisor to lead a team of Regional Carrier Specialists. This position is responsible for performance, performance feedback, communication, training and discipline and development within Forward Air’s Complete Cartage team. They control the use of resources and coordinating with various sales and operations management, customers and other field personnel. Core ResponsibilitiesOngoing personal training which develops industry knowledge as well as sales and supervisory knowledge and skillEnsures Completion and reporting of all CMG Operations duties and KPI’sEnsures key performance metrics are fulfilled with applicable problem solvingEnsures onboarding, training needs and development of RCSEnsure department schedules that support operational needs within budgetPromote and protect department culture of professionalism Coordinate to ensure daily duties coverage with reporting to managementResolve escalations and use them to better the product, person and or process and increase sales and customer loyaltyEnsure accurate and on time reconciling and payables and receivablesArrange resources to accommodate special business, holidays, weather impacts, exceptionsCommunicate IT, procedural and other needs and participate in their designs; create process guidesOther duties as assignedQualifications:Proven/quantifiable leadership and supervisory skillExceptional multi-tasking ability with changing and competing prioritiesTechnical and mathematical proficiencyAbility to drive performance of direct reports and lead a team in a fast paced environmentAbility to work flexible hours and stay until the job is doneCollege degree/certification and or proven industry knowledge and experienceExcellent written and verbal communication skillsAbility to establish and maintain effective working relationships at all levelsSkills:Solid business acumen with strong interpersonal skillsProficiency in AS400, Microsoft Outlook, Word, Excel, and PowerPoint while keeping current with new technologyCultural sensitivityPositive attitudeExcellent analytical and problem-solving skillsAbility to negotiateAbility to carry out assigned projects to their completionForward Air is an Equal Opportunity employer.
