Call Center Operator
CG Pediatrics - Casa Grande, AZ 85122
Overview
Position Type: Full-time Job Shift 8am-5pm M-F; Rotating Sat 8am-12:30pm
Description
Patient Support Connect, Schedule, and Care!
We're looking for a Call Center Operator to do more than answer callsthey schedule appointments, assist patients, and support providers every day.
What You'll Do:
- Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYN
- Assist patients with portal registration, refill requests, and general questions
- Route calls, take messages, and provide personalized support to patients and providers
- Ensure accurate patient information and maintain HIPAA compliance
- Support staff with scheduling overflow and special patient needs
Knowledge, Skills, & Abilities:
- Comfortable using multi-line phone systems
- Bilingual (English/Spanish) preferred, but not required
- Computer literate, organized, and able to thrive in a fast-paced environment
Education & Experience:
- High School diploma or equivalent
- Experience using multi-line phone systems
Compensation: $16.50/hour flat + opportunity for bonus if call metrics are met or exceeded
Why You'll Love Working Here:
- Great Company Culture supportive, collaborative team
- Work/Life Balance work stays at work!
- Time Off 2 weeks PTO, 10 paid holidays, and sick time
- Health Benefits medical (HSA/FSA), dental, vision, life, short- & long-term disability
- Future Planning 403(b) retirement plan
This role is perfect for someone who loves helping patients and being the friendly, reliable link between patients and providers.
