Entry-Level Contact Center Representative

Jobs for Humanity • Boise Junction, Idaho, United States • 4d ago

We're hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales projects for a diverse client base. In this role, you'll handle customer inquiries, resolve issues, and identify opportunities to promote additional products and services.

We're looking for individuals with a friendly, upbeat attitude, a strong work ethic, and a passion for delivering excellent customer experiences. If you've worked in customer-facing roles like retail, hospitality, or food service, we'd love to hear from you!

Key Responsibilities:

Answer inbound and outbound calls in a professional and courteous manner
Resolve customer concerns efficiently, aiming for first-call resolution
Research internal systems to locate missing information and collaborate with other departments as needed
Accurately document customer interactions and process claims
Engage in solution-based conversations to recommend the best options
Follow scripts, policies, and procedures while using training resources to provide accurate information
Maintain confidentiality and handle sensitive information appropriately
Escalate complex issues to the appropriate personnel when necessary
Attend training sessions and team meetings to stay current on updates and best practices
Adhere to attendance and scheduling requirements

Qualifications

High school diploma or equivalent
Strong written, verbal, and organizational communication skills
Ability to type at least 20 words per minute
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with Windows operating systems
Dependable and punctual with excellent time management
Strong problem-solving and conflict resolution skills
Customer-focused with empathy, patience, and professionalism
Able to multitask, self-manage, and stay focused
Team-oriented with a collaborative mindset
Comfortable working in a fast-paced, dynamic environment
Excellent interpersonal skills and the ability to build rapport with customers and colleagues

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

All your information will be kept confidential according to EEO guidelines.