Commercial Service Coordinator
The Service Coordinator acts as the primary hub for the service department. As the Service Coordinator you will be responsible for coordinating repair work with customers & technicians, paying invoices and providing overall administrative duties for the department.
Primary responsibilities include:
- Schedule, quote and discuss repair services with customers and technicians
- Provide updates to customers on services and invoices both in person and over the phone
- Communicate with management about any issues related to invoicing, customer complaints and technician needs
- Dispatch field service technicians to customer sites
- Open work orders and updating systems with service history
- Process and close work orders for completed work
- Create purchase order numbers and code invoices for accounts payable
Additional responsibilities include:
- Adherence to all Yancey Bros. Co. Safety procedures and standards
- Other administrative duties as assigned by manager
To be successful in this position you should have a prior experience in an administrative role, be able to provide a superior customer experience, have excellent problem solving skills and be able to work independently. This position will place you in both an office and shop setting.
Education/experience:
- High school or equivalent
Required qualifications/skills:
- At least two (2) years as an administrative assistant or similar role
- Proficient with Outlook, Excel (formulas, charts, graphs), Word and PowerPoint
- At least two (2) years assisting customers with accounts in person and over the phone
Preferred qualifications/skills:
- One (1) year experience as a Service Coordinator or Service Writer in the automotive/truck/heavy equipment industry
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
- Safety: We value the lives and health of our team and customers above all else.
- Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
- Teamwork: We work as one across our organization for the benefit of our customers.
- Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
- Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
- Acting in a safe manner
- Exhibiting honesty and integrity
- Acting in a fair and ethical manner
- Team mentality
- Delivering quality results
- Embraces change / improvement
- Exhibiting superior customer service skills
- Exhibiting pride and ownership
- Working with a sense of urgency
- Exhibiting a winning attitude
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive pay structure:
- Competitive Compensation
- Individual Bonus Opportunities Available
- 401k Plan Strong Company Match
- Employee Profit Sharing
- Financial Wellness Coaching
Employee wellness program:
- Medical, Vision, Dental Insurance
- Prescription Drug Coverage
- Flexible Spending Accounts
- Short & Long Term Disability
- Group Life Insurance
Personal time off:
- Paid Holidays
- Paid Sick Leave
Career development:
- Tuition Reimbursement
- Ongoing Training
- Advancement Opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
