Role Overview: Lead Patient Dining Excellence at One of Connecticut’s Premier Healthcare Systems Sodexo is seeking an experienced Food Operations Manager 3 to join our team at Yale New Haven Hospital – York Street Campus in New Haven, Connecticut. This highly visible leadership role is responsible for overseeing patient dining services and driving operational excellence in a fast-paced acute care environment. The Food Operations Manager 3 will report directly to the Client Executive 2 and provide leadership for patient service operations, including menu development, diet office oversight, patient satisfaction initiatives, regulatory compliance, and frontline team development. This leader will work closely with Patient Experience Managers, clinical teams, and hospital leadership to ensure an exceptional patient dining experience and achieve key operational and financial objectives. This is an outstanding opportunity for a healthcare food service professional who is passionate about patient care, operational excellence, and developing high-performing teams. What You'll Do: Lead daily patient dining and food service operations in a large acute care hospital settingOversee menu development and diet office operations to ensure accuracy, efficiency, and regulatory complianceDrive patient satisfaction through meal rounding, service recovery, and continuous improvement initiativesCollaborate with clinical, food service, and interdisciplinary teams to enhance the overall patient experienceConduct tray assessments to ensure food quality, presentation, and meal accuracyMonitor and achieve key performance indicators (KPIs), operational goals, and budget expectationsEnsure readiness for regulatory inspections, audits, and Sodexo Gold ChecksRecruit, train, mentor, and develop frontline employees and supervisorsFoster a culture of safety, accountability, and service excellence What We Offer: Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You Bring: Strong leadership skills with the ability to inspire, coach, and develop teamsExcellent communication and relationship-building abilitiesExperience managing patient dining services, diet office operations, or healthcare food service programsKnowledge of nutrition, therapeutic diets, and patient meal service operationsDemonstrated success achieving operational, financial, and customer satisfaction goalsCommitment to delivering exceptional service and creating positive patient experiencesExperience in healthcare food service management strongly preferredPassion for living Sodexo CARES values: Compassion, Accountability, Respect, Enthusiasm, and Service Who We Are: At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements: Minimum Education Requirement - Bachelor’s Degree or equivalent experience Minimum Management Experience - 3 years Minimum Functional Experience - 3 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
