SHINING 3D DENTAL:
Shining 3D is a global leader in 3D scanning, additive manufacturing, and digital dental solutions. Our mission is to make high-quality digital dentistry accessible, reliable, and efficient for dental practices and labs around the world. With a rapidly expanding product ecosystem—including intraoral scanners, 3D printers, dental design software, and integrated cloud tools—we empower clinicians and technicians to deliver precise, streamlined patient care.
Shining 3D is seeking a skilled and motivated Dental Application Engineer (AE) to support our digital dentistry customers across both Pre-Sales and Post-Sales functions. This role plays a critical part in helping practices and labs adopt and succeed with our scanning, printing, and CAD/CAM workflows.
You will work closely with Sales, Product, Engineering, and Training teams to deliver exceptional customer experiences, provide technical expertise, and ensure smooth implementation and long-term success with Shining 3D solutions. The ideal candidate combines strong technical skills with customer empathy, clear communication, and a passion for digital dentistry.
This role is fast-paced, highly collaborative, and well-suited for someone who enjoys problem-solving, teaching, and supporting customers across a wide range of technical touchpoints.
ESSENTIAL FUNCTIONS:
- Provide customer-facing sales support to resellers and end users.
- Create internal and external technical user guides.
- Provide technical training to resellers and end users.
- Repair scanners and printers as needed.
- Showing empathy towards customer complaints and sensitive situations.
- Communicate customer/reseller requests and complaints to R&D.
- Evaluating new products and testing new software/features.
- Ability to travel up to 30% of the time to assist customers/resellers on site and to travel to exhibitions.
REQUIREMENTS:
- Bachelor's degree in science, engineering, mathematics, or dental-related field is highly preferred.
- Dental lab technician, dental assistant, or dental hygienist experience.
- Strong troubleshooting, problem-solving, and customer service skills
- CAD/CAM experience.
- Bilingual highly desired (Spanish and English).
- Ability to collaborate across technical and non-technical teams
- Basic IT skills, file systems, software navigation
- Ability to lift 50lbs, use a computer with a mouse and keyboard, sit or stand for long periods.
