Molly Maid - 300 East War Memorial Drive, Suite 300 - Responsibilities: Grow and retain customers Answer phone calls with a smile and book estimates and cleans for our valued customers; Communicate with customers and leads in a friendly, positive, and professional manner; Promote our culture and team Embrace our culture of teamwork and let your positive attitude energize the team; Customer Satisfaction - Identify and assess customer needs through managing phone, email and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution