Customer Service Representative
This position answers directly to the Service Business Development Center Manager (BDC) while resolving various customer service inquiries, manage a high volume of customer inquiries by phone, email, text and chat. Previous call center experience a plus, but a strong background in customer service, a desire to learn, and a drive to excel is a must.
What We Offer:
- Performance based pay with base compensation
- 401k
- Health insurance
- Paid vacation
- Employee discounts
- Cafeteria plan
- Monday-Friday work schedule (40hrs)
Essential Duties & Responsibilities:
- Manage high volume of inbound calls.
- Schedule follow-up contact when appointments are not created.
- Conduct telemarketing and internet related service campaigns.
- Meet and exceed daily goals and objectives.
- Make comprehensive notes in the dealership CRM reflecting all customer/prospect communications.
- Work closely with the BDC and Service Manager to become proficient with overall service programs, and understanding the details associated with each program.
- Check e-mail frequently and provide a quality lead response immediately.
- Maintain working knowledge of all dealership products and services.
- Maintain an organized and efficient work area.
Qualifications:
- Able to type proficiently while speaking with guests on the phone.
- Makes exceptional customer service a top priority.
- Strong phone, email and texting presence is necessary, including good grammar in your written communications.
- Willing to submit to a pre-employment background and drug screen testing
