OUR CLIENT
Our client is a leading global manufacturer, designer, and distributor of specialized life science testing equipment for research, medical, and academic applications. We are supporting their integration into the US and Canadian markets through the recruitment of strategic specialists and management talent.
WHAT WE OFFER
• A dynamic role with exposure to leading Life Science and biotech companies
• A collaborative work environment where your input and development are valued
• Clear opportunities for professional growth in a "promote from within" culture
• Engaged colleagues in a growing international organization
• A flexible role combining customer interaction, planning, and administration
• A competitive compensation package including pension, benefits, and health insurance
THE IDEAL CANDIDATE
We are looking for someone who is structured,
service-minded, and proactive. You likely bring:
• 3+ years of experience in customer service, coordination, or a similar role
• Strong organizational skills and attention to detail
• Experience with CRM and ERP systems (IFS, Zoho or Business Central preferred)
• Proficiency in Microsoft Outlook
• Excellent written and verbal communication skills in English
• A positive, collaborative mindset with a can-do attitude
WHAT YOU'LL DO
As a Service Coordinator, you will play a central
role in ensuring smooth service operations
and a high-quality customer experience. Your
responsibilities will include:
• Managing service plans and service contracts in ERP and CRM systems
• Coordinating equipment installations and service visits with customers, technicians, and Field Application Scientists
• Acting as the primary point of contact for service- and contract-related customer communication
• Supporting sales and account management on service offerings and renewals
• Maintaining accurate instrument, contract, and service data
• Ensuring timely contract renewals with a focus on retention and customer satisfaction
