Front Desk Agent
At Longfellow Hotel, we firmly believe that every person is unique, every place is distinct, and every memorable travel experience is uncommon. Family-owned and relationship-focused, we are a hotel dedicated to creating those experiences while enriching the lives of our guests, empowering our people to reach their potential, and actively participating in our community.
We are seeking a Front Desk Agent to join our team and helping us build the best hotel in Portland, ME.
Perks and Benefits:
- Discounted Hotel Stays Across New England and within the Small Luxury Hotel brand
- Optional enrollment in our medical, dental and vision insurance plans
- Generous PTO and Vacation Time policies
- Annual Bonus
- Discounted meals at our partner restaurants The Helm, Twinflower Cafe and Five of Clubs
- Flexible Spending Accounts (An Employer-Sponsored Healthcare Benefit)
- Voluntary enrollment in Uncommon Hospitality IRA plan matching up to 3% contributions
- Access to career development and advancement courses
Responsibilities:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Qualifications:
- Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservations software, like StaynTouch
- Customer service experience
- Excellent communication and organizational skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
