Customer Service Representative
Our client, a leading organization in the healthcare industry, is seeking a dedicated Customer Service Representative to join their team. As a Customer Service Representative, you will be an essential part of the Customer Support Department supporting members and providers. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-focused attitude, which will align successfully within the organization.
Job Title: Customer Service Representative
Location: Marquette, MI
Pay Rate: $18.50 per hour
Shift: Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch break
What's the Job?
- Provide exceptional customer service to members and healthcare providers via inbound and outbound calls
- Route information to appropriate departments and resolve member issues efficiently
- Accurately document all correspondence and interactions in the claims management system
- Assist with questions related to benefits, policies, eligibility, and medication denials
- Support the organization's compliance with healthcare policies and confidentiality standards
What's Needed?
- High School Diploma or GED required; associate degree in healthcare administration or related field preferred
- At least two years of customer service or call center experience, preferably in healthcare or insurance
- Proficiency in MS Office applications such as Word, Excel, and PowerPoint
- Strong interpersonal, communication, and problem-solving skills
- Ability to maintain confidentiality and handle sensitive information professionally
What's in it for me?
- Opportunity to work in a supportive and dynamic healthcare environment
- Engage in meaningful work that impacts members' health and well-being
- Potential for career growth within a reputable organization
- Supportive team culture emphasizing diversity and inclusion
- Work schedule that promotes work-life balance
Upon completion of waiting period, associates are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)
ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.
