Patient Access Representative
RiverView Health operates a 25 bed Critical Access Hospital, RiverView Recovery Center; a chemical dependency outpatient treatment program, RiverView Home Care and five primary care and specialty clinics in the hospitals service area.
RiverView is an Equal Employment Opportunity employer.
Responsibilities
Schedule: Full-Time (.8 fte) - 64 hours per pay period - Admitting shift 3:00pm-11:30pm evenings, weekends, and occasional overnight shifts Work schedule: Admitting shift 3:00pm-11:30pm evenings, weekends, and occasional overnight shifts
Pay Range: $20.06 - $28.08 (D.O.E - dependent upon experience)
Job Status: Non-Exempt/Hourly, benefitted position
River View Health has an opening for a full time (64 hours every 2 weeks) Patient Access Representative. This position would cover the 3:00pm-11:30pm evenings, weekends, and occasional overnight shifts.
The Patient Access Representative:
- Answers phones and schedules patients.
- Perform all duties related to the pre-registration, registration, and financial clearance processes for all patients.
- Greets and registers patients while collecting and accurately entering all information required for visit.
- Communicates clearly and effectively with patients and families, physicians, nurses and insurance companies.
- Performs insurance verification either real time or manual verification for eligibility.
- Performs point of service, collection of co-pays and other patient liability..
- Obtains signatures for all necessary documents.
- Safeguards and reconciles all monies collected daily in compliance to cash handling policies and procedures.
- This position will be cross trained to the Emergency Department for Patient Access responsibilities in that area when needed.
Qualifications
Required:
- Minimum two (2) years of customer service experience
- Ability to sit, stand or walk for long periods of time
Preferred:
- Experience in health care setting
- Proficiency with Microsoft Office
- 1+ years of experience in a Patient Access setting
- 1+ years of experience with an Electronic Medical Record such as Epic
- Basic knowledge of medical terminology and medical insurance
Competencies:
- Ensure accurate data entry for patient registration and scheduling
- Ability to work effectively in a team environment
