Front Desk Agent-Full Time, Hotel

Caesars Entertainment • Kansas City, Missouri, United States • from $19 / hour • 2d ago

divh2Job Title/h2pJob Title/ph2Job Description/h2pThis position typically starts at $19 per hour and works a variable schedule, including evenings, weekends and holidays. Team members begin accruing PTO starting on day one, and full-time employees are eligible for benefits after 90 days. This job puts you right at the heart of the guest experience, where you get to welcome people with genuine enthusiasm and keep the energy of the property buzzing. Every shift brings something new from helping guests find the perfect room to solving challenges on the fly and keeping operations running smoothly. Youll be the go-to expert for information, service recovery, and creating memorable moments that make guests feel truly taken care of. If you love a fast-paced environment where your positivity, multitasking skills, and personality can shine, this role is an absolute blast./ph2How You Will Create the Extraordinary/h2ulliDemonstrates regular and predictable attendance; arrives on time in a clean uniform with required name tag, ID, and licenses, ready to work with a positive, ready-to-learn attitude./liliGreets guests and team members warmly and professionally, supporting our Family Style Service culture./liliWorks a flexible schedule, including nights, weekends, holidays, and overtime as needed./liliResponsible for guest satisfaction and complete flow of communication at and around the front desk. Registers and processes guest promptly upon arrival and departure./liliPerform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate./liliReceive and processes telephone and walk-in reservations accurately to ensure guest satisfaction. Required to stand for extended periods of time./liliKeeps immediate supervisor promptly and fully informed of all problems or unusual matters so prompt corrective actions can be taken./liliOversee a secure and safe environment for employees and guest./liliGrooming must meet property standards./liliPerform all duties requested or required./liliGreeting and welcoming hotel/casino guests in an energetic enthusiastic manner./liliAssigning appropriate guest room accommodation during hotel check-in./liliVerifying that departing guests have experienced superior hospitality./liliInvoking service recovery when appropriate./liliCashiers following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling./liliAccurately inform guests of shows, facilities, services and room amenities available at Harrahs./liliAssist guests by attempting to honor special requests for specific accommodations and presents options when those requests cannot be met./liliMake reservations and handles cancellations./liliAbility to handle multiple tasks with a sense of urgency./li/ulh2What You Will Need/h2ulliMust be at least 18 yrs. of age./liliAbility to read, write, and understand English./liliCommunicates effectively and maintains positive working relationships with guests, coworkers, and management./liliMust pass the required background check./liliReport to work in a neat and clean uniform, with slip resistant shoes. Well-groomed hair and personal hygiene are essential./liliHigh School Diploma or equivalent required./liliAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business./liliMust be able to obtain Missouri Gaming License./liliMust have excellent customer service/communication skills./liliKnowledgeable in data entry, read and interpret output from a computer/liliMust perform duties with a sense of urgency./liliAbility to use a computer./liliMust possess the ability to deal with a variety of people./liliMust possess the mathematical ability to add, subtract, multiply and divide./liliMust possess a polished, impeccable appearance and a professional demeanor./liliMust be detail oriented./liliGuest service experience required./liliAbility to work in a loud, fast-paced environment while handling multiple tasks under time constraints./liliRequires frequent standing, walking, bending, lifting, reaching, pushing, and pulling throughout the shift./liliMust be able to work independently along with a team mentality./liliMust be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more./liliMust be able to stand for prolonged periods of time or entire shift./liliMust be able to work at a fast pace and in stressful situations./liliCan tolerate areas containing second-hand smoke, high noise levels, bright lights and dust./liliMust be able to maneuver around office areas, effectively work in high traffic areas and respond to visual and aural cues./liliMathematical abilities including addition and subtraction/accurate record keeping are strongly required./liliMust have the dexterity to grip and work necessary items (chips, 10 key adding machine, money bags, computers, money, etc.)./li/ulh2Job Info/h2ulliJob Identification 82521/liliJob Category Hotel Operations/liliJob Schedule Full time/liliLocations Harrahs North Kansas City (On-site)/li/ul/div