Account Manager
Sunstates Security is seeking an experienced Account Manager for a client location in Orlando, FL. The Account Manager is responsible for the daily functioning of client site locations including operations, customer service, personnel management, security & safety in accordance with Sunstates and client objectives. Shall be available to support the services and any related issues arising from the service agreement.
This position offers a salary of $68,100.00. Plus medical, dental, vision, and life insurance coverage, a 401k plan, yearly PTO & tuition assistance.
Essential Duties & Key Responsibilities:
- Responsible for the direction, coordination, and management of all site Security Personnel.
- Identify and recruit new talent with the assistance of the HR department.
- Process new employees through the Sunstates Security onboarding system.
- Train, develop, motivate and empower Security Officers to oversee all day-to-day operations of the site and promote the highest standards of efficiency, profitability, customer service and ethics.
- Train subordinates on procedural guidelines, company policies, and operational & site specific forms.
- Active participation in the employee on-boarding process including new hire interviewing and selection of candidates that meet Sunstates required level of qualifications and skills, ensure hires receive appropriate training and licensure within the designated time-frame.
- Manage employee performance for the sites including appraising performance; administering reward and incentive programs; coaching and staff development initiatives; corrective actions with branch management guidance. In all employment activities; will work with the appropriate supervisor to ensure that all decisions comply with company policy, federal and state regulations.
- Promote positive employee relations through meeting and developing a rapport with all internal & external customers, addressing complaints and resolving issues with regional management guidance.
- Act as the primary contact for the designated client sites and communication with the local office when appropriate.
- Maintain records with the officers assigned to assure full participation with the Sunstates Security LMS and training platform when applicable.
Operations:
- Coordinate with Region to establish site's goals & objectives and communicate these with the clients as required.
- Work with action plans towards goal achievement, including establishment of sites and personnel expectations and/or goals.
- Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, the branch receives the scheduled weekly hours, and personnel topics are addressed with management guidance.
- Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment.
- Produce Quality Assurance checks through eHub to assure positive results.
- Ensure that you are able to respond to questions for security personnel, respond to site events, and ensure qualified support is in place.
Cost Control & Budgetary:
Ensure account remain consistently on budgetary and service-related targets, be able to respond effectively to goal deficiencies, and generate and implement action plans to remedy deficiencies and meet or exceed goals (overtime, turnover, compliance management).
Business Development & Customer Relations:
- Foster a superior level of customer relations/service in order to ensure client retention and satisfaction.
- Promote Sunstates reputation of professionalism and ethics; and to create and expose new and existing opportunities and markets.
Qualifications:
- 8+ years of related management experience
- Associate's Degree
- Willing to undergo an extensive background check
- Active state-issued security license
- Must have prior security, law enforcement, or military experience
- Advanced level/knowledge of computers and technology
- Great customer service and communication skills
Education Requirements (All): Associates Degree Bachelor's Degree from 4 year college/university
Certification Requirements (All): Florida D License
Additional Information / Benefits:
- Affordable Care Act compliant Medical Benefits Program
- Dental Insurance Program
- Free Life Insurance
- Disability Insurance
- Paid Time Off & Bereavement Leave
- Paid Holidays
- Direct Deposit or Pay Cards
- Employee Incentives
- Referral Bonuses
- Employee of the Month Award
- Education Reimbursement
- Service Awards
- Employee Involvement Initiatives
- Management Mentoring and Support
- Career Advancement
- 401K program
Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!
