Experienced Dispatcher - Join Mr. Rooter and Mr. Electric of Newark (25 Technicians) - $23-$25/hr
About the company
Mr. Rooter and Mr. Electric of Newark are locally operated providers of residential plumbing and electrical services. We run a high-volume, customer-focused operation that values clear communication, reliability, and technical excellence. You will dispatch for both brands and manage 25 technicians at all times.
Why join us
- Stable, predictable schedule: Mon-Fri, 7:30 AM-4:30 PM - no nights, no weekends, no on-call.
- Career growth: Cross-train across plumbing and electrical dispatching with advancement opportunities.
- Respectful, team-first culture: Clear communication, accountability, and constructive feedback.
- Fast, modern tools: We use dispatch/CRM software to run efficient routes and workflows (ServiceTitan experience preferred).
- Competitive pay + benefits: We invest in employees' well-being and development.
Pay & benefits
- Pay: $23-$25/hour
- Roth IRA with up to 3% employer match after 6 months
- PTO: 40 hours/year (years 1-2), 80 hours/year starting year 3
- Up to 40 hours paid sick leave per year
- 6 paid holidays
- Medical, dental, and vision offerings
- Paid onboarding and training
Primary responsibilities
- Dispatch and schedule service technicians across Mr. Rooter and Mr. Electric fleets (20+ technicians).
- Triage and prioritize incoming service requests, emergency calls, and same-day work.
- Assign jobs considering skill set, location, and ETA; optimize routing for efficiency.
- Maintain accurate service records, dispatch logs, and CRM entries.
- Communicate status updates to technicians and customers by phone, SMS, and app.
- Coordinate with operations management on staffing, coverage gaps, and routing issues.
- Deliver professional, timely customer service and resolve scheduling conflicts.
Required qualifications
- Minimum 2 years dispatch experience; 2+ years in home services (plumbing, HVAC, electrical, or similar) preferred.
- ServiceTitan (CRM) experience preferred.
- Proficient with dispatch software and Microsoft Office.
- Strong multitasking, prioritization, and problem-solving skills.
- Excellent verbal and written communication; calm under pressure.
- Reliable, punctual, and committed to following SOPs.
Preferred attributes
- Experience dispatching 15-30+ techs.
- Bilingual a plus.
- Comfortable with metrics, KPIs, and continuous improvement practices.
Thank you for considering Mr. Rooter and Mr. Electric of Newark, an equal opportunity employer. We look forward to hearing from you.
