Sales & Event Coordinator
The Sales & Event Coordinator is a key member of the sales team in driving sales growth and providing exceptional customer service. This position will provide the necessary administrative & sales support to the hotel's sales & event team and will be the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation, and information. The Sales & Event Coordinator will facilitate the team's activities to help maximize their performance and the solid and long-lasting development of the hotel's sales success. The Sales & Event Coordinator may also be tasked with performing some direct sales activities depending on the needs of the hotel.
Essential Responsibilities
- The Sales Coordinator will assist in the execution of the administrative process, service, detail, and efficiently communicate to all departments the group & event needs from the time of booking through check out date.
- Efficiently performing all assigned sales duties including processing incoming leads and executing sales reporting requirements.
- Ensure all deadlines are met, performing assigned duties, maintaining sales data files, and acting as a liaison between hotel and clients and vendors as directed.
- Assist in the servicing of groups, events, VIP, and Business Travel guests as directed, and maintain files and sales databases as per company standards.
- Ensure efficient communication of group & event needs to hotel operations team.
- Execute assigned sales reporting and ensure all deadlines are met.
- Monitor phones, voicemails, emails and inquiries and maintain a 2-hour response time when possible.
- Generate reports, prepare proposals, contracts, resumes, collect details as directed and maintain data integrity of sales system.
- Process, log and handle gift certificates, and planner points as directed.
- Attend internal meetings as directed
- Utilize Microsoft Office Suite, customer relationship management software, and other relevant business software.
- All other duties and tasks as assigned.
Required Knowledge, Skills, and Abilities
- Two to four-year college degree or equivalent education/experience.
- Sales/Events experience preferred.
- Ability to manage and organize complex projects and establish priorities consistent with department/club objectives.
Physical Demands
- Outside sales calls, servicing groups, site inspections, attending meetings, travel and community/industry functions
- Lift up to 10 lbs.(amenities when making sales calls, attending trade shows, etc.)
- Hotel tours, sales calls, trade shows
Benefits Package
- Competitive Salary
- Daily Pay!
- Team Member Hotel Discount Program
- Uniforms Provided for most positions
- Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
- Paid PTO
- 401k with employer match
- Food and Beverage Discounts
- Tuition Reimbursement
