Overview
We are seeking a client-facing Technical Account Manager to serve as the primary point of contact for our managed services customers. This role blends relationship management with technical oversight, ensuring clients receive proactive, high-quality IT support and strategic guidance aligned with their business goals.
Responsibilities:
- Serve as primary point of contact for client accounts
- Oversee service delivery, SLAs, and escalations
- Lead regular check-ins/QBRs and provide strategic IT guidance
- Coordinate with internal teams to resolve issues and execute projects
- Identify opportunities to expand services
Qualifications:
- 4+ years in IT, with client-facing experience
- MSP experience preferred
- Strong knowledge of Windows, O365/Azure, networking, and security
- Excellent communication and organizational skills
