Premier Executive Consultant (EVIP) - Remote
Primary function
The Executive Support Consultant serves as the Single Point of Contact, owner and navigator of the relocation process for senior level/ Executive VIP customers. Responsibilities include, but are not limited to: providing 24/7 availability; administering relocation policy/program including full scope of outsourced domestic and/or international services; maintain a reduced caseload, while ensuring client needs are met in a timely efficient manner through delivery of excellent service. Preference is for both domestic and international experience, but either will be considered.
Major duties and responsibilities
Provide single point of coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.
Perform exemplary, high-touch service through timely, proactive communication and caseload management.
Reduce touch points between customer and suppliers.
Coordinate between suppliers to avoid duplication of customer document submission.
24/7 accessibility.
Assistance with completing customer’s needs assessment and required documentation.
Hands on review, interpretation, and communication of supplier reports (i.e. bma’s, appraisals, inspections, household goods surveys, etc) as applicable to each move.
Demonstrate knowledge of CARTUS products and services in all interactions with client and customer.
Coordinate/Facilitate CARTUS’s products and services to assigned customers according to prescribed CARTUS’s standards.
Conduct weekly updates with suppliers and support groups servicing assigned caseload.
Recognize and identify cross‑selling opportunities based on transferees needs to generate new sources of revenue.
Ensure data integrity in all CARTUS systems.
Maintain and enhance relationships with CARTUS’s internal departments and external suppliers/partners in regards to meeting and exceeding client needs.
Track policy exceptions in Atlas and communicate requests and trending as may occur to the Account Executive.
Provide data input for client customized reports.
Participate in special projects as needed, including client presentations, client/supplier training.
Critical dimensions/selection criteria
Demonstrated ability to meet/exceed company service goals.
Clear and concise written and verbal communication skills.
Strategic thinker - strong judgment and decision making skills.
Interpersonal/Influencing skills.
Detail oriented; ability to multitask.
Ability to work in a team environment.
Cultural awareness.
Innovative and resourceful.
Flexibility.
Manage stress and pressure.
Ability to plan and organize.
Qualifications/selection criteria
Minimum 2 years Domestic Homesale and/or International experience required.
3 years experience as a relocation consultant or in the customer service relocation industry required.
Demonstrated technical skills including Atlas, Hex, Cartus Online, EXCEL, WORD, and other systems and applications as may be required.
High level of accuracy and process orientation required.
Demonstrated ability to problem solve and manage multiple priorities required.
Strong communication, interpersonal and influencing skills required.
Proven top block service history required.
Demonstrated leadership skills required.
Bachelor degree preferred.
EEO Statement: EOE including disability/veteran
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