divh2Customer Service Coordinator/h2pIntegrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow./ph3Job Description/h3pPosition: Customer Service Coordinator/ppLocation: Corning, New York, USA/ppDuration: 1 Year/ppDay to Day Responsibilities:/pulliManage assigned domestic and international customers to execute error free transactions/liliReceive, validate and enter customer orders accurately and timely using Optical Fibers PeopleSoft order management system/liliBuild product and pricing knowledge to independently respond to an RFQ and generate a quote/liliUse open order and shipment reports to ensure customers Requested Ship Date and organizations Promise Date are adhered to and when they are not, take appropriate proactive actions/liliTrack shipments to ensure they arrive to the customer when promised and implement corrective actions when necessary/liliCreate and maintain customer profiles and buying agreements into COF and Corporate PeopleSoft systems and interact with COF Commercial Ops to ensure they remain current/liliEnsure OptoCommerce Fiber Data Delivery (FDD) is available for all customer shipments when required/liliRespond to customer inquiries within 24 hours regarding order, FDD and general product information/liliBuild technical product knowledge to respond to customer inquiries and recommend fiber products based on customer requirements/liliDevelop and maintain effective working relationships with Planning, Shipping, QA, IT, Finance, Commercial Ops, Corporate Transportation, Corporate Credit, Customer Billing, Freight Forwarders and external customers/liliProcess return material authorizations and generate credits/liliWork with customers and Commercial Ops to resolve all customer payment discrepancies/liliTake on project work as deemed necessary or participate on business teams as required/liliSupports sales as required/li/ulpRequired Skills {These are skills that candidates MUST possess}/pulliExceptional attention to detail in every aspect of work/liliEffective task prioritization with ability to multi-task/liliStrong team skills and able to work in a highly dynamic environment/liliOutstanding verbal and/or written communication with the ability to express ideas clearly and precisely/liliPassionate about quality and customer focus/liliStrong organizational skills and solid problem-solving abilities/liliProficient people skills/li/ulpDesired Skills {These are skills that would be nice for candidates to possess}/pulliKnowledge of Optical Fibers PeopleSoft order fulfillment system and process and corporate processes/liliProactively and positively supports change and can lead change when required/liliMotivated team player and works effectively in a close-knit team/liliAbility to manage and prioritize multiple tasks/projects/liliSystem savvy ness/liliProficient in Excel, Word, PowerPoint/li/ulpSoft Skills {Communication/Team/Leadership}/pulliPassion about customer service profession with a can do attitude/liliPositive attitude/liliResults-oriented/liliHigh self-confidence/liliTakes initiative when opportunities arise/li/ulpTravel Requirements: Minimal to None. (possible trip to US Plants or domestic customers when opportunity arises)/ppAll your information will be kept confidential according to EEO guidelines./p/div
