Customer Service Representative Electrical Supply
At Kirby Risk Electrical Supply, our Customer Service Representatives help customers get the right products and solutionson time, every timeworking with a team built around accuracy, collaboration, and customer service excellence.
What You'll Do as a Customer Service Representative
Serve as a trusted resource for customers, creating a smooth, reliable experience while staying engaged in a dynamic, fast-paced, hands-on role.
You'll:
- Exceed customer expectations and honor commitments to build trust and deliver a consistent experience
- Partner with outside sales to support customer needs and strengthen relationships
- Work closely with vendors to drive on-time deliveries while minimizing delays and disruptions
- Assists with marketing initiatives, including product launches and training events, to increase product visibility and customer engagement
- Provide cross-selling and upselling guidance ensuring customers are aware of relevant products that enhance their overall experience
- Resolve order and shipping discrepancies to ensure customer needs are met with accuracy and reliability
- Engage in a variety of responsibilities, including:
- Counter and Inside Sales
- Warehousing and Inventory Management
- Vendor and Customer Communications
- Order Entry and Product Support
What Makes You a Great Fit
- College coursework and/or 2+ years of relevant work experience
- Strong written, verbal, and interpersonal communication skills
- Detail-oriented with excellent organizational abilities
- Quick learner who's eager to grow and apply new knowledge
- Experience in business-to-business sales or electrical distribution preferred
What to Expect in This Role
- Ability to lift, push, pull, carry up to 50 lbs.
- Valid driver's license required
- Comfort with multi-line phone systems and warehouse operations
- Experience with inventory management and loading/unloading shipments
- Forklift experience a plus
- Schedule: MondayFriday, 7am4pm, with overtime as needed
Why Kirby Risk?
Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.
When you join Kirby Risk, you're not just taking a jobyou're building a career with opportunities for growth and development.
Benefits That Work for You
We offer a comprehensive package designed to support your health, career, and future:
- Medical, RX, Dental, and Vision insurance
- Life insurance & Employee Assistance Programs
- Tuition reimbursement & on-the-job training
- 401(k) with company match & Profit Sharing
- Paid Time Off (PTO)
