Aetrex, Inc., one of the Top 100 privately held companies in New Jersey, is looking for a talented customer service professional to join We are seeking a hands-on Assistant Manager who is proactive, quick to learn, and able to think critically to resolve unexpected challenges in real time.
The ideal candidate will:
- Maintain a positive attitude and genuinely enjoy working with people
- Demonstrate a strong commitment to customer satisfaction with excellent communication skills
- Have 3+ years of experience in customer/client support, including both B2B and B2C environments, as well as supporting internal sales teams
- Possess 3+ years of team management experience, including recruiting, onboarding, coaching, and handling performance management and disciplinary actions
- Exhibit strong verbal and written communication skills
- Thrive in a fast-paced environment and confidently manage time-sensitive escalations
- Be highly observant and analytical, with the ability to identify trends/issues and implement effective solutions quickly
- Have strong computer proficiency, particularly in a Windows environment
- Be proficient in Microsoft 365, including Word, Excel, and Outlook
IT IS A PLUS IF YOU HAVE EXPERIENCE WITH:
- Data Review/Data accuracy
- Creating/Maintaining SOPs
- Infor /M3
- Zendesk
As a customer service assistant manager, you will work as part of a dynamic and passionate team to ensure the desired company growth. A normal day will involve:
- Maintaining customer and internal relationships (engaging with sales reps, accounting, distribution, and other departments to ensure smooth operations).
- Support managing and training the Customer Service department, which consists of the Contact Center, Order Entry and Returns (30+ people both in the US and abroad).
- Create and Maintain documentation, SOPs, and Customer Data.
- Ensure KPIs are met and maintain reports.
- Data entry, check and update.
- Check status of orders and solve time sensitive issues.
In return for your outstanding customer service, you will get:
- Competitive compensation and outstanding benefits package
- Comprehensive benefits package including health insurance, dental/vision coverage, 20 PTO days each year, 401(k) with a company match, Flexible Spending Account, HRA and Short-term & Long-term disability insurance, Early Fridays, Volunteer Days, Onsite Gym, Weekly Yoga class, Bagel Wednesdays, Monthly catered luncheon, team building events and more!
- A career path and a growth opportunity with a global leader in comfort and wellness footwear and foot scanning technology.
www.aetrex.com
Company is an Equal Opportunity Employer.
Check out this video to see a more about Aetrex
https://www.aetrex.com/careers-at-aetrex.html?lang=en_US What are you waiting for? Come join us!
