Senior Engineering Manager, Tenant Experience Platform
Remote, Canada; Remote, US
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
* Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a
Senior Engineering Manager, Tenant Experience Platform , you'll shape the platform foundations that make GitLab easier to upgrade, operate, and manage. You'll oversee multiple engineering teams working across observability infrastructure, tenant controls, and upgrade tooling that enable self-managed, Dedicated, and cloud-native deployments. This is a high-impact opportunity to shape how operators and tenants experience GitLab across modular services such as
AI Gateway, ClickHouse, OpenBao, and Zoekt , while helping define zero-downtime upgrades for cloud-native customers and
OAK , a single-node Kubernetes path for Omnibus customers. In your first year, you'll stand up this function, grow the team, set clearer technical direction across these areas, and align them around a cohesive Tenant Experience strategy.
Some examples of our projects:
An observability platform with self-healing frameworks that turn raw signals into operator action
Tenant controls including rate limits, feature flags, limit-increase workflows, and self-service models
Upgrade tooling that makes GitLab simple, fast, and low-risk to upgrade, including zero-downtime upgrades for cloud-native customers, coordinated upgrades across GitLab's modular services, and OAK (single-node Kubernetes) as a path forward for Omnibus customers
Cross-cutting platform standards for how tenants experience reliability, control, and change
What you’ll do
Manage
engineering teams focused on observability, tenant controls, and upgrade tooling across the Tenant Experience platform.
Drive
a clear Tenant Experience vision across self-managed, Dedicated, and cloud-native deployments, including tradeoffs needed to serve self-managed GitLab customers.
Guide
technical and organizational direction across observability infrastructure, self-healing frameworks, rate limits, feature flags, and coordinated upgrade orchestration.
Work closely
with engineering managers, staff and principal engineers, and partner teams including Reliability & Production Engineering, GitLab Delivery, and Dedicated.
Coach
engineering managers on team health, performance, prioritization, hiring, and organizational design.
Develop
actionable roadmaps from broad platform strategy, with clear milestones, owners, and delivery timelines that teams can track.
Own
production outcomes that affect tenants and operators, with success measured by upgrade reliability, observability coverage, and time to make self-service controls available.
Improve
execution by creating clarity, fostering strong technical discussion, and helping teams make choices as requirements evolve.
What you’ll bring
Experience managing engineering managers
and guiding them in execution, hiring, performance, and team health.
Experience guiding distributed teams
through change and ambiguity while building clarity, accountability, and momentum.
Experience building or scaling a function , including shaping teams for evolving scope.
Knowledge of self-managed, on-premises, or bare metal environments
and how they differ from cloud-first operating assumptions.
Familiarity with large-scale distributed systems and SaaS services , including containerized and Kubernetes-based delivery models.
Working knowledge of observability practices
such as metrics, logs, traces, service level indicators, and service level targets, along with concepts like self-healing systems, rate limiting, and feature-flagged rollouts.
Ability to evaluate technical tradeoffs
and contribute informed judgment on platform architecture and cross-team system integration.
Knowledge of emerging engineering practices and developer workflows , including AI-assisted tooling, with the ability to balance productivity, team development, and engineering standards across multiple teams.
About the team
The Tenant Experience team is part of GitLab's Infrastructure Platforms organization and owns the operator-facing and tenant-facing parts of the platform: how GitLab is observed, controlled, and upgraded. We work asynchronously across regions and partner closely with Reliability & Production Engineering, GitLab Delivery, and Dedicated to integrate tooling and workflows into a coherent platform experience. Our current focus is reducing the operational burden of running GitLab at every scale, defining clearer platform standards, and building foundations that help services evolve separately while staying coordinated for customers.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
#J-18808-Ljbffr
