Primary Skills: Safety Operations-Expert, Crisis Operations-Proficient, Incident Response-Advanced, Process Documentation-Skilled, AI Assisted Operations-Adept
Contract Type: W2
Location: Hawthorne, CA ()
Duration: 10 Months
Pay Range: $45 - $47 per hour
LP
Job Summary:
We are seeking a Project/Program Manager to support real-time community safety operations and operational workflow management. This role will focus on incident response coordination, AI-assisted workflow monitoring, SOP development, and automation initiatives for community safety services. The ideal candidate has experience in trust & safety operations, crisis communications, emergency response environments, or operational program management.
Key Responsibilities:Monitor and respond to operational incidents and escalations
Coordinate with third-party partners and external agencies
Supervise AI-assisted operational workflows and identify high-risk events
Escalate incidents appropriately based on SOP guidelines
Develop and maintain operational documentation and playbooks
Analyze workflows and identify automation opportunities
Work cross-functionally with engineering and operations teams
Maintain incident logs and post-event reports
Participate in on-call operational support rotation
Ensure timely communication during active crisis situations
Must Have Skills:Experience in Trust & Safety Operations or Crisis Operations
Strong process documentation and SOP creation experience
Workflow automation or operations improvement background
Experience handling escalations and incident response
Strong communication and stakeholder coordination skills
Comfort working with AI-assisted workflows
Ability to work in ambiguous and time-sensitive environments
Experience with operational support and workflow management
Bachelor's degree or equivalent experience
Minimum 3+ years of relevant experience
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