CRM Manager (Dynamics 365 CE) – Direct Hire - Onsite in Johns Creek, GA
Optomi, in partnership with a leading manufacturer in the construction and building materials industry, is seeking a CRM Manager to lead the administration, enhancement, and strategic direction of a large-scale Microsoft Dynamics 365 Customer Engagement (CE) platform. This individual will serve as the primary owner of the CRM environment across multiple business units, driving platform governance, user adoption, system optimization, and business process improvements.
The CRM Manager will collaborate closely with business stakeholders, technical teams, and leadership to translate business requirements into scalable Dynamics 365 solutions. This role combines hands-on platform administration and configuration with team leadership, stakeholder management, and long-term CRM strategy. The ideal candidate will have extensive experience supporting enterprise-scale Dynamics 365 environments and a proven track record of delivering impactful CRM initiatives across complex organizations.
What the right professional will enjoy:
- The opportunity to own and shape the CRM strategy for a large, multi-business-unit organization
- High visibility across leadership teams with direct impact on business processes and customer engagement initiatives
- Leading enterprise-scale Dynamics 365 enhancements, integrations, and modernization efforts
- A balance of hands-on technical work and strategic leadership responsibilities
Experience of the right candidate:
- 5+ years of experience administering and managing Microsoft Dynamics 365 CE environments
- Experience supporting large-scale organizations with 1,000+ users across multiple business units
- Strong experience with Dynamics 365 configuration including entities, forms, views, workflows, business rules, dashboards, and security models
- Experience leading CRM implementations, enhancements, release management, and environment administration
- Experience partnering with business stakeholders to gather requirements and drive user adoption
- Strong understanding of CRM governance, data quality, security, and role-based access controls
- Experience mentoring teams and serving as a liaison between technical and business groups
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
Technical Environment: Microsoft Dynamics 365 CE, Power Platform, Power BI, SharePoint, CRM Security & Administration, APIs & Integrations, Data Governance, Microsoft 365 Administration, Release Management, Reporting & Analytics, Power Automate, Workflows, Dashboards, User Training & Adoption
