Business Operations Manager

Confidential Company • Waxahachie • 15h ago

Our Business Operations Manager supervises daily office operations and leads a strong team of direct reports that are responsible for ensuring government compliance and client relationships.

Key Responsibilities

Office & Administrative Operations

Process vendor payments and manage accounts payable, contracts, office supplies, and facility needs.
Coordinate office services, equipment purchases, maintenance, and space planning.
Provide administrative support and perform additional duties as needed.

Customer Support & Escalations

Oversee customer inquiries and serve as the escalation point for complex compliance issues.
Partner with Client Services and Account Managers to resolve issues and improve customer experience.
Ensure audit readiness, accurate documentation, and timely, complete compliance data.

Team Leadership & Performance

Lead and support a team of up to 15 direct reports.
Direct daily operations, set service standards, and ensure resources and tools support quality delivery.
Monitor performance, address gaps, and drive accountability.

Process Improvement & Collaboration

Lead operational improvements, monitor key performance metrics, and encourage efficiency initiatives.
Collaborate cross-functionally with multiple teams.

Training, Development & Culture

Coach and develop team members through ongoing feedback and structured training.
Ensure clear, documented procedures and serve as a champion of company culture and values.

Qualifications & Skills

High level of integrity and professionalism
Strong time management skills with the ability to multitask and prioritize effectively
Excellent verbal and written communication skills
High attention to detail with strong accuracy and problem-solving abilities
Exceptional organizational and planning skills
Experience managing processes and workflows
Ability to track budget expenses and manage inventory
Strong reporting and documentation skills
Commitment to continuous process improvement
Working knowledge of accounting principles and functions

Education & Experience Requirements

High school diploma, GED, or equivalent required
At least three (3) years of experience in office management or an administrative role
At least three (3) years of experience supporting a team of direct reports
Proficiency with standard office software and systems