Sewer & Drain Cleaning Technician
We are looking for a reliable and skilled Sewer & Drain Cleaning Technician to join our field operations team. In this hands-on role, you will be responsible for diagnosing, cleaning, and maintaining residential and commercial sewer and drain systems using a variety of specialized equipment. You will respond to both scheduled service calls and emergency situations, delivering professional and efficient service to every customer. This is a physically demanding position that requires a strong work ethic, mechanical aptitude, and a commitment to safety.
Key Responsibilities
Drain & Sewer Cleaning
• Operate hydro-jetting equipment to clear blockages in residential and commercial drain lines
• Use electric drain machines (cable machines) to remove stoppages in sinks, toilets, floor drains, and main sewer lines
• Perform root cutting and grease removal in sewer mains and lateral lines
• Clean and maintain storm drains, catch basins, grease traps, and lift stations
• Respond to emergency drain and sewer service calls, including after-hours when required
Inspection & Diagnostics
• Operate sewer camera inspection equipment (CCTV) to identify blockages, root intrusion, pipe damage, and line offsets
• Accurately locate and mark sewer cleanouts, drain access points, and underground line paths
• Document inspection findings with video and written reports for customers and office staff
• Identify upsell opportunities such as pipe lining, spot repairs, or full replacements and communicate them professionally to customers
Equipment Operation & Maintenance
• Safely operate and maintain all assigned service vehicles, trailers, and equipment
• Perform daily pre-trip vehicle inspections and report maintenance needs
• Keep equipment clean, organized, and in working order at all times
Customer Service & Professionalism
• Represent the company professionally at all customer locations — residential homes, apartment complexes, restaurants, and commercial facilities
• Explain findings and recommended services to customers in a clear, non-technical manner
• Collect payment and complete service documentation accurately in the field
• Maintain a clean, organized work area and leave job sites in the same or better condition than found
Safety & Compliance
• Follow all OSHA safety standards, confined space entry procedures, and company safety protocols
• Wear required personal protective equipment (PPE) at all times on job sites
• Properly handle, transport, and dispose of waste materials in compliance with local regulations
• Participate in ongoing safety training and toolbox talks
Qualifications
Required
• 1+ year of experience in drain cleaning, plumbing, or a related trade (will consider motivated entry-level candidates)
• Ability to operate hydro-jet and cable drain cleaning equipment
• Valid driver's license with a clean driving record; CDL preferred or willingness to obtain
• Ability to lift 50+ lbs, work in confined spaces, and perform physically demanding tasks outdoors in all weather conditions
• Strong problem-solving skills and mechanical aptitude
• Professional appearance and customer-facing communication skills
Preferred
• Experience with CCTV sewer camera systems (RIDGID, Aries, or similar)
• Familiarity with commercial grease trap and lift station service
• Knowledge of local plumbing codes and sewer regulations
• Prior experience with ServiceTitan, Jobber, or similar field service software
Benefits
- Competitive pay
- Comprehensive health insurance (including dental and vision)
- Health Saving Account with company contribution
- Company Paid Life Insurance
- 401(k) plan with company matching
- Paid Time Off
- Paid Holidays
- Company Vehicle
- Paid on-the-job training and certification support
About Ryan Plumbing
Since 1999, Ryan Plumbing & Heating has provided various mechanical and energy system solutions to property owners in the Greater Rochester, NY region. We are dedicated to delivering exceptional HVAC, heating, and air conditioning solutions through our skilled technicians and unwavering commitment to customer satisfaction.
Why Work For Ryan Plumbing & Heating?
We offer a great working environment and company culture that values the growth and professional development of our employees while providing a place for customers relationships to thrive.
Join the team!
If you are ready to contribute to a thriving company that values integrity and customer satisfaction, we invite you to apply at Ryan Plumbing & Heating today!
Our Hiring Process
Stage 1: Applied
Stage 2: Review
Stage 3: Interview
Stage 4: Hired
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