Customer Support Representative
Sydney, NSW, Australia
AU$ 28.00 - 35.00 (Australian Dollar)
About the job Customer Support Representative
Customer Support Representative (Remote - Australia Only) You bring the calm. We bring the coffee. Together, we solve everything.
Are you the kind of person who:
- Can turn a frustrated customer into a fan with just one email?
- Thinks hold music is a challenge, not a deterrent?
- Believes typos are personal enemies and emojis are a love language?
If you answered yes (or heck yes), keep reading we've got your next gig.
What You'll Actually Do (besides looking great in Slack emojis):
- Become a support superhero : Answer customer questions via chat, email, and the occasional phone call, all with grace, humor, and helpfulness.
- Master our product : Learn everything about our product like its your favorite app and use that knowledge to solve customer problems (aka puzzles!).
- Take notes! : Track trends, log tickets, and share the golden nuggets with the team.
- Advocate for the customer : Be their voice. Flag recurring issues, share feedback, and virtually high-five our product team when fixes roll out.
- Move fast, stay curious : Never be afraid to say, I don't know, but I'll find out!
What You Bring to the Table (besides snacks):
- You live in Australia and have legal authorization to work here.
- You stay cool under pressure and bring the calm to every conversation.
- You're tech-fluent: navigating support platforms (like Zendesk or Intercom) is second nature to you.
- You're detail-obsessed, organized, and allergic to "just okay" customer service.
- You've got a voice (written and spoken) that's clear, empathetic, and maybe even a little fun.
- You've spent at least 1 year in a customer-facing role and you've got stories to prove it.
Perks You'll Love (besides working in PJs):
- 100% remote work : Work from home, a cabin in the woods, or your favorite caf in Australia (as long as it's in Australia).
- Competitive pay : We value your time and expertise.
- Health, dental & vision insurance : Because we care about your well-being.
- PTO + wellness days : Because burnout isn't cool.
- A team that celebrates wins, learns from mistakes, and sends the best GIFs.
Apply if you're ready to:
- Make someone's day, every day.
- Bring both brains and heart to your work.
- Join a team that's as supportive as you are.
Only candidates located in Australia will be considered. Bonus points if your cover letter makes us smile.
