Job Title: Project Manager - Advanced (Technology Procurement, Software Distribution, and Contract Process Consultant)
Location: Columbia, SC 29201 (Fully Onsite)
Duration: 4 Months (Possible Extension)
Interview Process: 1 Round – Virtual
Key Responsibiliti
esManage and monitor technology procurement, software distribution, fulfillment, service request, incident, enhancement, and contract-related workflow queue
- s.Review procurement requests for completeness and compliance with documented criteria and procedure
- s.Route and track assessments involving accessibility, security, AI, compliance, and procurement review
- s.Coordinate tasks among Service Management, Business Office, Enterprise Applications, contract managers, suppliers, and other stakeholder
- s.Assist customers by identifying missing information, providing guidance on requirements, timelines, and next step
- s.Support software distribution processes for faculty, staff, students, and department
- s.Coordinate software licensing, contract establishment, renewals, pricing, billing, budgeting, and procurement activitie
- s.Participate in supplier and stakeholder discussions regarding software licensing, contract requirements, fulfillment processes, and procurement review
- s.Maintain workflow records, documentation, training materials, FAQs, knowledge articles, and customer communication
- s.Track request status, escalations, renewals, aging items, blockers, and handoff
- s.Prepare reports, trend analysis, ROI metrics, leadership summaries, and process improvement recommendation
- s.Support knowledge transfer and training activities for permanent staff and newly hired resource
- s.Drive continual service improvement initiatives through stakeholder and customer feedbac
k.Required Skil
ls2+ years of experience managing queues, cases, tickets, workflow tools, intake processes, software fulfillment, procurement, contract administration, or service operation
- s.2+ years of experience interpreting policies, procedures, documented criteria, and process guidanc
- e.2+ years of experience maintaining process documentation, training materials, FAQs, knowledge articles, and customer guidanc
- e.2+ years of experience with procurement, contracts, software distribution, software licensing, service management, compliance, or administrative workflow
- s.2+ years of experience using Microsoft Office, email/calendar applications, workflow systems, ticketing systems, or service management tool
- s.Strong customer service, communication, organizational, and follow-up skill
- s.Ability to independently manage multiple requests, deadlines, renewals, escalations, blockers, and handoffs in a dynamic environmen
t.Preferred Skil
lsExperience in Higher Education, Public Sector, or University Technology Operation
- s.Experience with ServiceNow or similar ITSM platform
- s.Experience with Software Licensing, Software Asset Management, Supplier Management, Procurement Support, or Contract Renewal
- s.Experience with Technology Procurement, Vendor Intake, Software Purchasing, and Cross-Functional Review Processe
- s.Familiarity with Accessibility, Security, Privacy, AI, Legal, Procuremen
- t,Experience with budgeting, billing, cost modeling, product-line reporting, ROI analysis, and leadership reportin
- g.Experience supporting continuous process improvement initiative
- s.Ability to coordinate stakeholders across business, service management, supplier, contract, application, review, and customer team
s.Educati
onBachelor's degree or equivalent combination of education and relevant experience in Business Operations, Procurement, Service Management, Project Coordination, Customer Service, Contract Coordination, Administrative Workflow Management, or related field
- s.Preferred: Degree in Business Administration, Information Systems, Public Administration, Communications, Project Management, or related disciplin
- e.Preferred certifications include ITIL Foundation, CAPM, PMP, Software Asset Management, or related process/project management trainin
g.
