Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Manager, Delivery – 1st Shift (Manages 3 Shifts)-ONSITE Job Overview Oversee production teams and processes to ensure Print and Insert operations are executed accurately and on time in accordance with Service Level Agreements (SLAs). Ensure staffing levels and operational performance meet established KPIs for SLA, Quality, and Financial targets. This role manages production activities across three shifts and provides leadership, escalation support, and operational oversight.Responsibilities: (Including but not limited to)Serve as the primary escalation point for production, quality, and SLA issues across all three shifts.Provide backup coverage for Shift Supervisors and the Site Leader as required.Coach and develop front‑line Supervisors, Leads, and employees to improve performance, quality, and engagement.Communicate process changes, business updates, and operational priorities to the team.Identify, recommend, and implement approved continuous improvement initiatives, tracking results and effectiveness.Review operational performance metrics and drive corrective actions and improvements.Actively assess opportunities for efficiency improvements and cross‑training within and across shifts.Partner with Shift Supervisors to reduce waste and improve expense margins.Manage client inventory, including ordering materials and supplies, maintaining30 days or less of on‑hand inventory in the warehouse.Manage and ensure completion of vendor preventive maintenance schedules.Participate in client calls and meetings to support regular business updates.Manage complex customer relationships using service improvement tools and methodologies.Maintain direct ownership of transactional processes (printing and inserting), including allocating work‑in‑process to maximize productivity and quality.Oversee shift operations, including managing delays, equipment breakdowns, and resolving production or quality issues.Provide guidance, feedback, and development support to Team Leaders and Operations staff.Foster a highly engaged work environment through effective teamwork and leadership behaviors.Ensure compliance with all client and Conduent policies, procedures, audit requirements, and security standards.Schedule and conduct performance feedback and counseling sessions with associates.Adapt quickly and effectively to changing priorities and operational demands.Perform additional duties as assigned by management. Requirements:Minimum of 2 years of supervisory or leadership experience in an operational environment.Demonstrated ability to lead, direct, and motivate staff.Strong leadership competencies, including planning, organization, problem‑solving, conflict resolution, analysis, and team building.Sound decision‑making skills.Excellent verbal communication skills.Proficient in Microsoft Office applications.Ability to multitask while maintaining strong attention to detail. Work Relationships:Works closely with all Print and Mail Production team members.Maintains strong working relationships with site management and Client Advocates.Reports directly to the Senior Manager. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $70k-$75k. Flexible WorkingAt Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions:Working For YouPerks and rewards designed for you:• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.• Retirement Savings: We will support you as you save for your future.• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.Join UsAt Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.At Conduent we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
