Showroom Coordinator / Concierge

AF | New York • Brooklyn, New York, United States • 2d ago

SHOWROOM COORDINATOR / CONCIERGE:

As the voice and face of the company, we are looking for someone to leave a positive first impression on our clients. The client experience begins at the front desk, and it is here that we must portray our values and strengths as a company, by providing a personalized, efficient and pleasant experience for every client. Acting as a liaison with the sales teams, this role is crucial to the sales experience for everyone.

MAIN TASKS & RESPONSIBILITIES:

This role requires someone that can be at the front desk each day, interfacing between clients and sales staff, phone and computer. From this location, they are required to:

Provide front-desk customer service to clients.
Set the tone for a professional/positive experience.
Greet and route all incoming clients (phone or in person).
Act as the liaison between the clients and sales teams.
Diagnose and collect preliminary information from the client to then relay to salesperson (act as a first filter and add value to the experience).
Run all credit card sales using the credit card machine and close out end of day.
Manage daily office calendar (appointments/absences/trainings)
Run daily/weekly/monthly reports from the system as support to the sales teams.
Provide support to the sales teams for all front-office needs.
Monitor leads email and route requests accordingly.
Become familiar with the showroom product to help service the client when needed.
Ensure that someone is covering the front desk at all times. Inform when stepping away for lunch or break, so others can cover.

QUALIFICATIONS:

Candidate must have/be:

Good language skills, professional tone and vocabulary in English.
Personable and service oriented.
Professional presentation and manner of dress/style.
Good communicator, both verbally and in writing.
Computer skills for email and calendar (Microsoft office).
Organized and pays close attention to detail.
Basic accounting skills.
Legal status to work in the United States.
SAP knowledge a plus. SAP skills needed as part of the role. Training provided.
Design enthusiast a plus.

CHARACTERISTICS:

The right candidate:

Is sociable and enjoys being around people.
Thrives in a fast-paced environment, interacting with different people and personalities.
Is mindful and respectful of their impact on the overall client experience.
Is team oriented and has the ability to multi-task.
Takes ownership of their position and demonstrates initiative to problem solve.
Proactive attitude and spirit.

COMPENSATION & BENEFITS: