Job Title: EV Site Manager (Customer Success)
Location: Santa Fe Springs, CA
Reports To: VP Customer Success
Overview:
We are seeking a proactive and detail-oriented EV Charging Site Manager to oversee the daily operations of one or more electric vehicle (EV) charging sites. This role is responsible for ensuring reliable charger uptime, supporting fleet customers, coordinating maintenance, assisting with site development, and optimizing overall site performance. The ideal candidate will have experience in operations, facilities management, EV infrastructure, or telematics, and be comfortable working in a fast-paced, customer-focused environment.
Key Responsibilities:
- Manage day-to-day operations of one or multiple EV charging sites within a defined geographic area
- Monitor charger performance, uptime, and utilization; quickly respond to faults or outages
- Serve as the primary point of contact for customers using the site
- Coordinate with internal teams and external vendors for maintenance, repairs, and upgrades
- Ensure sites are safe, clean, and fully operational at all times
- Support onboarding of new fleet customers, including training on charging systems and best practices
- Track and report on key performance metrics (uptime, energy usage, session data, customer issues)
- Troubleshoot hardware, software, and connectivity issues as they arise
- Manage site access control systems to ensure authorized and secure entry for customs, vehicles, staff
- Assist with scheduling and load management to optimize charging for fleet operations
- Assist with installation, configuration, and ongoing support of telematics devices in fleet vehicles
- Assist with site development activities, including site buildout, equipment installation coordination, and ongoing site enhancements
- Identify opportunities for site improvements, capacity expansion, and operational efficiency enhancements
- Ensure compliance with all safety, regulatory, and company standards
Qualifications:
- Experience working with fleet customers or commercial clients is highly preferred
- Familiarity with EV charging systems (Level 2 and DC fast charging preferred)
- Experience supporting site buildouts, construction coordination, or infrastructure projects is a plus
- Strong problem-solving and troubleshooting skills
- Excellent communication and customer service skills
- Ability to manage multiple sites and priorities simultaneously
- Basic understanding of electrical systems and networking
- Proficiency with data tracking and reporting tools
Working Conditions:
- Combination of on-site and remote work (mainly onsite).
- Regular travel between nearby sites.
- Occasional early morning, evening, or weekend support as needed
