Technical Support Representative - (Home-Based)

Military, Veterans and Diverse Job Seekers • San Diego • 3h ago

Technical Support Representative - (Home-Based)

About the job Technical Support Representative - (Home-Based)

Job Responsibilities: Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200. Trouble-shoot network problems including connectivity, wireless LAN access, VPN/broadband, and non-reporting issues. Log interactions into the CRM system. Evaluate and elevate calls to field teams for critical issues and hardware issues. Remotely install/troubleshoot software and upgrades, data base repair, and remove of software viruses. Research technical and software issues to identify trends for early detection and repair. Perform data migration on customer computers. Ability to work 40 hours per week (available shifts: 9am EST 6pm EST

OR

10am EST 7pm EST

OR

11am EST 8pm EST), including one Saturday shift (8am EST 5pm EST) every four weeks. High School diploma or equivalent 1+ year of Technical Support experience required Previous experience working in a customer care environment PC hardware and configuration skills Intermediate IT networking knowledge High-speed home internet connection required.

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