Guest Services

Wisconsin Dells Visitor & Convention Bureau • Wisconsin Dells, WI, United States • 2d ago

Greet and welcome each guest as they arrive.
Demonstrate a working knowledge when checking guests in and out of rooms, providing accurate information and a prompt answer to any questions the guest may have about the resort and local area.
Create the highest guest satisfaction possible by having a clean, organized, well stocked work area. Perform and complete other assigned duties.
Maintain a favorable working relationship with all company associates to foster and promote a positive working environment.
Display a calm and attentive approach in solving problems and handling difficult situation, collecting information and sincerely helping to resolve them.
Must be familiar in which departments to work with in serving the needs of our guests.
Determine, communicate, and monitor personal and department achievements and performance standards on a daily basis.

Experience:

No experience required; will train the right applicant

Skills, Knowledge, Abilities:

The ability to work with other people effectively and with other staff positions is important. Must be trainable and take instruction to learn position. Have a good attitude toward job as well as guests. Must always appear polite, concerned, with best guest interest in mind.

Physical Requirements:

*Must be able to lift 20lbs.

Body Positions: Standing for an extended period of time.

Body Sense: Have full use of eyes and ears, full power of speech.

Body Movements: Walking, turning head and torso, bending arms, wrists, and fingers.

Mental Requirements:

Mathematics: Must be able to do routine math calculations.

Language: Must be able to communicate in English, both verbally and in writing, well enough to give instructions, relay information, and carry on effective interchange with customers, vendors, and company staff.