Riggs CATDescription:
About the RoleWe're seeking a methodical, research-driven professional to lead software process improvement initiatives and internal project management. You'll dive deep into complex systems, analyze workflows, and design solutions that enhance operational efficiency across our organization. This role focuses on substantive projects requiring concentrated analysis and systematic problem-solving. You'll manage SaaS implementations from evaluation through deployment, create detailed process documentation, build optimized workflows, and develop data-informed strategies that drive measurable improvements.
Culture Index Survey (Required for Consideration) - Use the link below to complete As part of our process, please complete the Culture Index Survey to help us better understand your work-related behaviors and how they may align with this role. This is not a test - there are no right or wrong answers.
Your application will not be considered if the survey is not complete. The survey takes approximately 8-10 minutes and must be completed in one sitting. Thank you for your participation.
Copy and Paste: https://surveys.cultureindex.com/s/1CsilbP4Wo/117196
Key ResponsibilitiesSoftware & SaaS Implementation- Manage complete implementation lifecycle from requirements gathering through deployment and user adoption
- Conduct thorough evaluations of potential solutions and analyze vendor capabilities
- Develop detailed implementation roadmaps accounting for technical dependencies and organizational readiness
- Maintain comprehensive project documentation capturing decisions, rationale, and lessons learned
Process Mapping & Workflow Optimization- Observe current processes and interview stakeholders to identify pain points and bottlenecks
- Analyze data to uncover inefficiencies and opportunities for improvement
- Design improved workflows that reduce redundancy and leverage software capabilities effectively
- Create process documentation including flowcharts, SOPs, and reference guides
Strategic Planning & Technology Management- Maintain comprehensive understanding of current technology stack and system integrations
- Evaluate how systems support business objectives and identify improvement opportunities
- Develop multi-phase roadmaps for technology ecosystem enhancements
- Stay current with industry developments through research and case study analysis
Project Coordination & Communication- Provide data-supported recommendations to leadership
- Communicate through detailed written documentation and structured email updates
- Maintain project tracking systems with clear visibility into progress, risks, and outcomes
- Coordinate with departments while working independently on analytical tasks
Requirements:
Experience- Proven track record managing software implementations, SaaS deployments, or business process improvement initiatives
- Demonstrated ability to analyze processes critically and implement practical optimization solutions
Technical Skills- High proficiency with project management and workflow tools (Smartsheet, Airtable, Monday.com, or similar)
- Familiarity with process mapping software and documentation tools
- Comfortable with data analysis applications
- Ability to work with complex information systems and technical documentation
Core Competencies- Strong research and analytical capabilities with methodical problem-solving approach
- Excellence in creating comprehensive written documentation
- Ability to synthesize technical documentation, user feedback, and operational data into coherent insights
- Precise, fact-based communication style with preference for written communication
- Capability to break down large challenges into manageable components and identify root causes
Education- Bachelor's degree in Information Systems, Business Administration, Operations Management, or related field preferred
- Equivalent practical experience will be considered
IMPORTANT INFORMATION
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and distance vision. This position also requires access and navigating each department at all facilities.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Required travel up to 25%.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA
Exempt - Salaried position
This position is considered safety-sensitive.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal employment opportunity, including veterans and individuals with disabilities.
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