Loyalty Integration Program Manager

Spectraforce Technologies • SeaTac, WA, United States • 23h ago

Job Title: Loyalty Integration Program Manager
Location: SeaTac, WA
Duration: 06 Months

Key Duties

As the lead subject matter expert in Atmos Rewards, manages the strategic roadmap for Atmos Rewards earning, redemption, and non-elite member benefits, including P&L ownership.
Leads development and delivery of senior executive briefings in a manner that builds trust and ensures strategic alignment.
Leverages member insights and behaviors to drive meaningful impact to the P&L.
Owns partner award pricing and collaborates with Revenue Management for operated award pricing.
Makes decisions on business requirements for new features, managing initiatives through program execution.
Manages strategy for direct sales of miles to members.
Defines long-term strategy for and manages Atmos Rewards currency based on other general member focused promotions.
Develops and optimizes all member engagement and financial performance reporting, ensuring reporting dashboards accurately distill key insights with clear and concise executive reporting.
Influences targeting and testing strategies to continually improve and optimize program performance.
Collaborates with customer insights, UX, guest experience, operational, and technology teams and key individuals both internally and externally to measure understanding and usage of member benefits and overall satisfaction with Mileage Plan to drive improvements.
Applies deep knowledge of the competitive environment both domestically and globally and understands how and where is positioned to win.

Job-Specific Experience, Education & Skills

7 years of experience in loyalty, revenue management, marketing, strategy, finance, business development, or related area.
Bachelor's degree, or an additional two years of relevant training/experience in lieu of this degree.
Robust knowledge of loyalty program, revenue management principles, and/or partnership structures.
Exceptional analytical background with proven ability to navigate complex datasets.
Strong communication skills (e.g., verbal, written, and listening) with an ability to communicate clearly and concisely to both internal and external constituencies.
Detail oriented and highly organized, with ability to multi-task and work independently.

Preferred

Airline industry experience.
Experience developing strategic plans.
Passion for loyalty programs, aviation, guest experience, and platform development.
Experience using Excel, Alteryx and/or Tableau.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Demonstrated track record of effectively leading/working with cross-functional teams, driving meaningful changes, and developing and mentoring others.