A career as an Insurance Process Owner offers the opportunity to play a key role in the growth of the sector by driving the optimization, consistency, and evolution of critical business processes, with the goal of improving operational efficiency and the experience of both internal and external clients. You will be called upon to work on several strategic initiatives related to digital, products, and operations, and to play a decisive role in optimizing and harmonizing business processes that support the achievement of our ambitions.
This is a 12-month temporary position.
Your role:
• Ensure the governance, efficiency, and ongoing evolution of business processes, while maintaining alignment with the sector's strategic directions.
• Collaborate with IT, Data, Product, and Digital teams to ensure optimal integration of processes into solutions and ongoing initiatives.
• Identify, analyze, and prioritize process improvements based on their value, operational impact, and contribution to the client experience.
• Gather stakeholder needs and recommend targeted solutions to optimize journeys and improve operational performance.
• Participate in governance forums and ensure clear communication of decisions, directions, and impacts to the relevant teams.
• Monitor process performance and lead continuous improvement initiatives to strengthen operational efficiency and quality.
Your team:
The Insurance sector is made up of specialists who collaborate in a people-centered and proactive way to protect clients at all times. Your team is responsible for the strategic portfolio, business processes, and insurance capacity management. This mandate is anchored in the sector's business strategy, including product management, client experience, net growth, and the transformation vision, particularly digital distribution. It is also supported by the use of data, a deep understanding of client needs, and close collaboration with the Financing and Credit Card value chains.
We offer a wide range of continuous learning opportunities to support your development, including hands-on training, courses, and collaboration with colleagues who bring diverse expertise and profiles. We strive to be an inclusive organization that values all employees. National Bank stands out for its many initiatives to promote inclusion, making it a pan-Canadian leader in diversity.
Prerequisites:
• Bachelor's degree in a related field and five to seven years of relevant experience, ideally in financial services and insurance products.
• Demonstrated experience in process optimization or modeling (for example: BPMN, flow analysis, continuous improvement), with the ability to diagnose operational pain points and propose concrete solutions.
• Ability to influence and mobilize stakeholders from different teams, particularly in environments where processes span multiple value chains.
• Ability to orient process improvements toward value creation for both internal and external clients.
• Ability to operate effectively in a regulated, high-governance environment.
• Proficiency with tools used by the Bank (LeanIX, Confluence, SharePoint) is an asset.
Languages:
French
Skills
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Business Process Improvement Business Process Mapping Insurance Teamwork Empathy Initiative Learning Agility Resiliency
Your benefits
In addition to competitive compensation, you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
* Health and wellness program, including many options
* Group insurance
* Generous pension plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Join us!
