University of KentuckyEqual Employment Opportunity/M/F/disability/protected veteran status.
Posting Details Posting Details
Job TitlePatient Access Services Rep/UKHCRequisition NumberRE53219Working TitlePatient Access Services Rep/UKHCDepartment NameH4027: REV Cycle MGT-PFEWork LocationLexington, KYGrade Level07Salary Range$17.50-27.31/hourType of PositionStaffPosition Time Status Full-TimeRequired Education
AA
Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
Sitting at computer workstation for extended periods including data entry; repetitive motions, and occasionally standing or walking with objects up to 10 lbs.
Shift
Primarily Monday-Friday 8:00AM ? 5:00PM.
This is a Fully Remote Position.Job Summary
The Patient Access Representative is responsible for providing pre-visit activities for UK HealthCare patients including appointment coordination and scheduling; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; as well as maintain HIPAA compliant and comply with all UKHC policies regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction. Please apply for any and all positions you feel qualified. If you do not apply for a specific position, you cannot be considered for the position.
This is a Fully Remote Position.Skills / Knowledge / Abilities
The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position and a high level of respect for confidentiality is a must.
Does this position have supervisory responsibilities? NoPreferred Education/Experience
4 years of healthcare customer service experience preferred and previous experience working with patient scheduling is highly preferred.
Deadline to Apply02/17/2026Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific QuestionsRequired fields are indicated with an asterisk (*).
- * Please explain your work-related experience with multitasking and dealing with multiple interruptions.
(Open Ended Question) - * In what capacity have you had patient contact? For example, working in a clinic or hospital, registering patients, etc. Please address how your work experience relates to this position.
(Open Ended Question) - * Please choose the answer that best describes your paid employment experience in healthcare.
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * How much paid work experience do you have with responsibilities related to working with insurance, including Medicare and Medicaid, in a healthcare setting?
- None
- More than 0, up through 1 year
- More than 1 year, through 3 years
- More than 3 up through 5 years
- More than 5 years
Applicant DocumentsRequired DocumentsOptional Documents- Resume
- Cover Letter
Equal employment opportunity, including veterans and individuals with disabilities.
PI282277337
