About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).
About the RoleThe Automation & Data Governance Specialist - Sales is responsible for optimizing sales processes through automation while ensuring the integrity, security, and compliance of sales data across all systems.
This role serves as the bridge between Sales, IT, Marketing, and Compliance, ensuring that sales technologies operate efficiently and that data is accurate, standardized, and governed according to company and regulatory requirements.
The ideal candidate combines strong CRM expertise, process optimization skills, and a deep understanding of data governance principles.
Responsibilities1. Sales Automation & Process Optimization- Design, build, and maintain automated workflows within CRM and related sales systems
- Automate lead routing, opportunity management, and follow-up processes
- Reduce manual data entry through system integrations
- Optimize sales funnel tracking and forecasting processes
- Partner with Sales Leadership to improve pipeline visibility and reporting accuracy
2. Data Governance & Quality Management- Establish and maintain data standards, definitions, and naming conventions
- Develop and enforce data validation rules and required fields
- Monitor and improve data quality (deduplication, cleansing, normalization)
- Maintain CRM data integrity and audit trails
- Manage user roles, permissions, and access controls
3. Compliance & Risk Management- Ensure compliance with applicable data protection regulations (e.g., GDPR, POPIA, CCPA)
- Implement consent tracking and data retention policies
- Conduct periodic data audits
- Support internal and external audit requirements
- Maintain documentation for governance frameworks and policies
4. Reporting & Analytics- Develop dashboards and executive-level sales performance reports
- Analyze pipeline health and conversion metrics
- Support territory planning, quota modeling, and performance tracking
- Provide insights to drive data-driven decision-making
Requirements- Bachelor's degree in business, Information Systems, Data Management, or related field
- 3-5+ years of experience in Sales Operations, Revenue Operations, or CRM Administration
- Strong experience with CRM platforms (e.g., Salesforce, Dynamics, HubSpot)
- Experience designing automation workflows and process improvements
- Knowledge of data governance frameworks and data quality management
- Understanding of privacy and data protection regulations
We welcome candidates from all backgrounds to apply and join our inclusive and diverse team. We value different perspectives and believe they contribute to our success.
Work in a way that works for youWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working PatternWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
About the BusinessLexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
