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Job Function: Human Resources
Job Sub Function: HR Operations
Job Category:Professional
All Job Posting Locations:Taguig, National Capital Region (Manila), Philippines
Job Description:This is an Individual Contributor role responsible for executing the operations strategy across Performance & Development, Year-End Compensation, Talent & Career, and Workday Security processes, ensuring accurate, timely, and compliant service delivery. The role supports case management, data integrity, and process execution while collaborating with cross-functional HR and business stakeholders to deliver a consistent employee and manager experience.
Key Responsibilities:
•
Provides Tier 2 support by resolving escalated inquiries and managing complex cases, including system transactions, data updates, reporting requests, and issue resolution across Performance & Development, Talent, Career, Compensation, and TACO-provisioned Workday Security.
•
Executes pre-launch testing and validation of system configurations, identifying defects, assessing downstream impacts, and recommending enhancements to ensure launch readiness and risk mitigation.
•
Performs proactive audits and data governance related to performance and compensation, identifying discrepancies, coordinating with global stakeholders, and executing corrective actions to ensure data accuracy and compliance.
•
Supports project execution and governance for key Talent processes (5 Conversations milestone activities), ensuring deliverables are completed accurately, on time, and aligned with global standards.
•
Drives operational excellence and continuous improvement by collaborating with cross-functional teams (e.g., Total Rewards, Global Talent Management, WD Design) to deliver scalable solutions and enhance employee and manager experience.
•
Ensures compliance and risk management by adhering to HR policies, internal controls, and applicable local and global regulatory requirements.
QualificationsEducation:- Bachelor's Degree or equivalent experience is required.
Experience and Skills:- Workday and Shared Services background preferred.
- Proficient analytical and problem solving skills required.
- Attention to detail a must.
- Effective communication across Business and HR functions required.
- A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, establish prioritization and meet deadlines.
- Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.
- Demonstrates learning agility to successfully adapt to changes within the organization.
- Good interpersonal skills and the ability to successfully work with internal stakeholders and colleagues to contribute ideas, find opportunities, and contribute to positive outcomes.
- Data Analysis and advanced excel skills for automations is a plus.
Required Skills: Preferred Skills:Administrative Recruiting, Business Behavior, Compliance Management, Cultural Competence, Execution Focus, HR Operational Planning and Organizing, HR Strategic Management, Human Resource Information Systems (HRIS), Human Resources Development, Human Resources Policies, Issue Escalation, Organizational Development (OD), Personal Information Management, Service Excellence, Talent Management, Technical Credibility
Key Responsibilities:
•
Provides Tier 2 support by resolving escalated inquiries and managing complex cases, including system transactions, data updates, reporting requests, and issue resolution across Performance & Development, Talent, Career, Compensation, and TACO-provisioned Workday Security.
•
Executes pre-launch testing and validation of system configurations, identifying defects, assessing downstream impacts, and recommending enhancements to ensure launch readiness and risk mitigation.
•
Performs proactive audits and data governance related to performance and compensation, identifying discrepancies, coordinating with global stakeholders, and executing corrective actions to ensure data accuracy and compliance.
•
Supports project execution and governance for key Talent processes (5 Conversations milestone activities), ensuring deliverables are completed accurately, on time, and aligned with global standards.
•
Drives operational excellence and continuous improvement by collaborating with cross-functional teams (e.g., Total Rewards, Global Talent Management, WD Design) to deliver scalable solutions and enhance employee and manager experience.
•
Ensures compliance and risk management by adhering to HR policies, internal controls, and applicable local and global regulatory requirements.
QualificationsEducation:- Bachelor's Degree or equivalent experience is required.
Experience and Skills:- Workday and Shared Services background preferred.
- Proficient analytical and problem solving skills required.
- Attention to detail a must.
- Effective communication across Business and HR functions required.
- A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, establish prioritization and meet deadlines.
- Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.
- Demonstrates learning agility to successfully adapt to changes within the organization.
- Good interpersonal skills and the ability to successfully work with internal stakeholders and colleagues to contribute ideas, find opportunities, and contribute to positive outcomes.
- Data Analysis and advanced excel skills for automations is a plus.
