Job Purpose: Provides configuration and support for data, voice, storage, and/or video network components, which may include contact center and network security technology. Provides day to day support to ensure proper network operations. Works to develop mastery in one network discipline and basic understanding of others to enable participation in on-call rotations related to critical services in multiple countries, and to support projects in the area of mastery.
Responsibilities: - Provides operational support for network components and services with support from more senior engineers in critical and/or highly complex situations. Examples include switches, routers, and contact center technology. Provides lead support for video networking. (35%)
- Performs routine network hardware and software configuration, and limited programming to meet client and project requirements. Examples include switches, routers, contact center agents, and VPN. Provides primary support for video networking to support sophisticated conference rooms, offices and individuals regionally. (35%)
- Creates and maintains technical documentation, asset inventories and configuration information. (20%)
- Analyzes vendor invoices for accuracy, maintains inventory and orders equipment (10%)
Knowledge, Skills and Experience: - 1 to 3 Years of relevant work experience.
- Bachelor's Degree with Network Engineering or Related Field of Study preferred.
- Associate Degree with Network Engineering or Related field of study required.
- Other Education / Certifications: Cisco Certified Network Associate (CCNA), Cisco Certified CyberOps Associate, Cisco Certified Technician (CCT), CompTIA Network+, CompTIA Security+, Microsoft Azure Fundamentals
- Able to execute instructions and to request clarification when needed.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to maintain confidentiality of sensitive information
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
- Able to use relevant computer system applications at an advanced level.
Working Conditions: - On-call availability required as necessary.
- Professional, office environment.
- Some travel required.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
