Entity: Supply, Trading & ShippingJob Family Group: Marketing GroupJob Description: About usThere’s never been a better time to join TravelCenters of America! For 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.Today, TA is in the midst of a major company transformation. Driven by a passionate team, TA is focused on growing its network of travel centers, upgrading more than 100 existing TA, Petro and TA Express locations nationwide, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s transformation. This dynamic environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future.About the roleThe Account Manager will play an integral part in managing a large portfolio of customer account relationships acting as a liaison between the channel partner companies and customers in the trucking and fuel industry. The role requires a reliable professional, able to achieve balance between internal and external business relationships. The Account Manager should bring strong selling strategies with a proven track record of success in areas of customer service, business growth, and sales. The Account Manager works as part of a collaborative team covering the United States and Canada, driving sales through account development, retention, management, and revenue growth objectives.Key ResponsibilitiesBuild and retain relationships with senior level management and key decision makers to increase business with existing accounts and new prospects.Develop a business plan to facilitate the attainment of goals and targets.Unearth and analyze potential for new sales opportunities through networking and turn them into long term partnerships.Negotiate new and existing contract opportunities with channel partners prior to presenting to upper management for deal approvals.Research and provide resolution to customer issues by collaborating with both internal/external groups.Maintain and increase customer profitability by analyzing customer needs and determining how TA products and services meet those needs.Cultivate share of wallet opportunities in current relationships. Identify new business with both the Channel Partners and the fleets within their membership.Review all customer performance on a daily, monthly, and quarterly basis. Conduct quarterly business reviews with channel partner customers.Collaborate with internal groups: Credit, Customer Service, Systems, Field Operations, Truck Service, and Marketing.Establish and retain industry relationships: third parties and industry associations. Work in partnership with TA/Petro/TA Express Franchise owners.Log all sales activity in customer database and maintain robust pipeline in Salesforce.com. Assist program managers in development of total truck service offers based on feedback from customers and fleet memberships.Execute and manage special projects.Audit truck service programs at the site level with both company and franchisees.Assist as needed with credit processes, resolving billing errors and account conversions.Represent TravelCenters of America at trade shows, company sponsored seminars, meetings, and training sessions.Research companies and contact customers through calls/emails.Oversees customer account management, including negotiating agreements to maximize profit.Stays current with competitive landscape and the overall market.Essential Education, experience and requirementsBachelor’s degree in business/marketing/finance or related field experience preferred.Mid-Level experience of sales/customer service experience and as an Account Manager or in direct customer sales managing a total account portfolio.Ability to travel multiple times a month within the United States and Canada.Excellent communication, presentation, and negotiation skills.Experience in contract negotiations in a lead role.Strong organizational and time-management skills.Knowledge of truck service industry and over-the-road trucking preferred.Proficient in computer operation, MS Office applications, and CRM software (e.g. Salesforce.com).Clearly present our company and our channel partner programs articulating our full offering of products/services.A valid driver’s license and proof of insurance required.Working Conditions / Physical RequirementsPrimarily work in an office setting during normal business hoursMinimal travel required via automobile and/or airplane to attend the occasional conference, seminars, and sales meetingsRequires extensive sitting, viewing, and using computer equipment, keyboarding, listening, speaking with telephone equipment, walking, and occasionally lifting 10-40lbsNo exposure to adverse working conditionsWhy join bp:At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to encouraging an inclusive environment in which everyone is respected and treated fairly.There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-in-our-corporate-officeTravel RequirementUp to 25% travel should be expected with this roleRelocation Assistance:This role is not eligible for relocationRemote Type:This position is a hybrid of office/remote workingSkills:Agility core practices, Agility core practices, Brand Management, Channel Management, Channel marketing activation, customer and competitor understanding, Customer Segmentation, Customer Value Proposition, Developing creative marketing content, Dialogue enablement, Digital Fluency, Digital Marketing, Generating customer insights, Loyalty Management, market, Marketing comms plan, Measuring and Verification for Carbon Storage, Monitoring, Offer and product knowledge, Offer Development, Offer execution and growth, Product Ownership, Project Management, Research and insights, Sales forecasting/demand planning {+ 1 more}Legal Disclaimer:We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
