Veritas Legal Plan, Inc. is a client-focused legal plan company that partners with debt relief providers to support consumers facing unsecured debt litigation. Operating similarly to a legal protection or insurance-style service, Veritas helps ensure clients have access to legal support and guidance when creditors pursue legal action.
Our team is driven by professionalism, compassion, accountability, and innovation. We believe that behind every account is a person navigating financial stress, and we are committed to creating a supportive experience for both our clients and employees. Through collaboration, operational excellence, and technology-driven solutions, Veritas Legal Plan fosters a fast-paced environment where team members are empowered to contribute ideas, grow professionally, and make a meaningful impact every day.
Job Overview
The Director of Operations is responsible for overseeing and optimizing the company's operational infrastructure, strategic initiatives, and cross-departmental processes to ensure organizational efficiency, compliance, scalability, and long-term growth. This role works closely with executive leadership to develop and implement operational strategies, improve internal systems and automation, support risk management initiatives, and enhance overall company performance. The Director of Operations serves as a key leader in driving operational excellence, fostering interdepartmental collaboration, and maintaining alignment between business objectives, employee experience, and client service standards.
What You'll Do
Direct the design and implementation of procedural strategies, plans, policies, and processes suggested by operational management and staff, to include the consistent revision of existing standards and work manuals
Fully responsible for all operational structures
Assessing and enhancing company positioning to guarantee company proficiency, market dominance, and brand positioning
Including internal and external risk management and recalibration
Overseeing proprietary CRM by working directly with operational leadership and contracted programmers to modify and improve company software to both simplify the employee experience, and continuously move towards internal and external automation
Head all special projects and requests for software improvements and/or updates
Collaborate with the Accounting Department to ensure cost-effective resource management and the periodic review of fee structures, payment processing procedures, and related operational system
Participate in regular meetings with executive leadership, including the Compliance Director, Business Developer, Chief Financial Officer, and Chief Executive Officer, to discuss strategic initiatives, partnerships, operational improvements, and departmental objectives
Work closely with Human Resources to ensure employee policies, work environment, safety, rules, benefits, payroll, departmental shifts, etc. continue to operate in the best interest of both the company and its staff
Work Environment
Structured yet relaxed team environment focused on collaboration, accountability, and professionalism. Employees should maintain relaxed, business-casual attire.
NOTE: This job description is intended to outline the primary responsibilities of the role and is not intended to be an exhaustive list of duties. Responsibilities may evolve based on business needs and company growth.
Salary: $125,000 - 175,000 annually, depending on experience and qualifications.
