Position Overview Oversee daily dispatch operations to ensure efficient, timely delivery of products. Coordinate with third-party logistics (3PL) providers to maximize delivery network efficiency and cost-effectiveness. Key Responsibilities Operations Management
- Supervise daily dispatch activities and monitor real-time operations
- Manage delivery schedules and coordinate with warehouse, logistics, and customer service teams
- Ensure compliance with DOT regulations and company safety policies
- Oversee 3PL relationships and monitor performance against service level agreements
3PL Management
- Serve as primary liaison with third-party logistics providers
- Evaluate 3PL performance metrics (on-time delivery, damage rates, customer satisfaction)
- Negotiate rates and service terms with 3PL carriers
- Resolve issues with 3PL providers and conduct performance reviews
- Manage selection and onboarding of new 3PL providers
Team Leadership
- Lead, train, and develop dispatch team
- Conduct performance evaluations and provide coaching
- Create work schedules to ensure adequate coverage
Customer Service & Reporting
- Resolve escalated delivery issues and complaints
- Track and report on key metrics (on-time delivery, customer satisfaction)
- Analyze performance data and recommend process improvements
- Review and approve 3PL invoices for accuracy
Required Qualifications Education & Experience:
- High school diploma required; Associate's or Bachelor's degree in Logistics/Supply Chain preferred
- 3-5 years of dispatch or logistics operations experience
- 2+ years of supervisory experience
- 2+ years managing or coordinating with 3PL providers
- Experience with dispatch software, GPS tracking, and TMS platforms
- Knowledge of DOT regulations and transportation compliance
What's In It for You: When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
- Extended health, dental benefits, and vision insurance
- Employee Discount from 10% - 30%
- Life/Disability Insurance
- Flex Spending Account
- 401K
- Paid Time Off & Holidays
- Paid Birthday
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
