Facilities Manager
The Facilities Manager leads the Facilities team in maintaining and improving every aspect of the venue; from the game system and entertainment technology to HVAC, electrical, plumbing, building systems, and grounds.
This role is responsible for the team that makes the venue safe, functional, and visually excellent every day. The Facilities Manager owns hiring, scheduling, developing, and building a strong team, while managing department budgets, inventory, vendor relationships, and full regulatory compliance.
As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.
Lead the Facilities Team
• Coach, develop, and drive engagement with Facilities Team members and Porters
• Ensure all team members are adequately trained, equipped, and held to a high standard
• Delegate tasks clearly and follow up to ensure timely, quality completion
• Build a team culture of pride, ownership, and proactive problem solving
Manage Venue Maintenance and Operations
• Oversee the maintenance, repair, and replacement of all equipment, systems, and infrastructure
• Monitor the operation and proper use of all equipment, building systems, and technology
• Manage use and inventory of spare parts, maintenance supplies, and equipment
• Collaborate with the Operations team on building and grounds maintenance priorities
Control Costs and Compliance
• Control department budgets and spending with accountability for fiscal performance
• Maintain all safety, health, and environmental policies and procedures
• Ensure all city, county, state, and federal maintenance regulations are met
• Maintain a clean driving record and manage vendor relationships effectively
Uphold Safety and Standards
• Proactively identify and address maintenance issues before they impact guests or team members
• Ensure facilities standards support the overall guest experience
• Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
Core Competencies for Success
Drives Results | Consistently achieving results, even under tough circumstances.
• Pushes the Facilities team to deliver consistently excellent venue condition and maintenance outcomes
• Maintains a track record of on-time, high-quality completion of maintenance and repair work
• Fosters urgency in the team for resolving maintenance issues before they impact guests
• Leads the team to persist and perform even when facing complex or high-priority repairs
Ensures Accountability | Holding self and others accountable to meet commitments.
• Monitors maintenance metrics and holds Team members accountable for quality and completion standards
• Accepts responsibility for venue condition and takes decisive action when standards slip
• Ensures full compliance with safety, health, and regulatory requirements at all times
• Follows through on commitments to Operations leadership, vendors, and the broader team
Plans and Aligns | Planning and prioritizing work to meet commitments aligned with organizational goals.
• Creates realistic maintenance schedules with tasks sequenced for maximum efficiency
• Anticipates and minimizes bottlenecks, delays, and equipment failures through proactive planning
• Aligns Facilities priorities and work plans with the broader Operations team's needs
• Balances preventive maintenance with reactive repair demands across a high-volume venue
Build Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Coaches others on how to build effective maintenance teams and addresses performance gaps directly
• Communicates clear goals, safety standards, and roles to all facilities team members
• Ensures the team has the right technical skill mix and leverages individual strengths effectively
• Rewards team efforts and accomplishments to build a culture of pride and ownership
Qualifications
- 3+ years of facilities management experience for a large or multi-unit venue
- Certificate and two years of documentable HVAC or electrical journeyman-level experience
- Knowledge of welding, soldering, building maintenance, construction, and mechanical/electrical repair
- Experience building and leading a team, highly preferred
- High school diploma or equivalent
- Must have a clean driving record
- Excellent communication, time management, and organizational skills
- Availability to work varied shifts, including evenings, weekends, and holidays
- Must be 21 years of age or older as required by state or local law
Physical Requirements
- Lift and Move Things: Handle items up to 50 lb., with comfort in lifting, bending, stooping, and carrying
- On Your Feet: Expect to be on your feet and physically active throughout the full shift
- Heights and Climbing: Ability to maneuver up and down ladders and stairs regularly
- All Conditions: Ability to work in extreme weather conditions for extended periods of time
- Active Tasks: Constantly engaged in physical maintenance and repair activities throughout the venue
Sounds like a fit? We can't wait to meet you!
Benefits
Free Play & 1/2 price food! Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that's just for starters for those who qualify.
