HR Support Representative IV
Location: Tualatin, OR
Pay Rate: $55.92/hour
Schedule: Virtual Flex Schedule – Tuesdays and Thursdays required onsite (with some flexibility)
Position Summary
We are seeking an experienced HR Support Representative IV to join a global HR transformation initiative supporting both global design and regional execution activities. This role will provide operational and project coordination support across key HR Service Delivery workstreams including Case Management, Knowledge Management, and Document Management.
The ideal candidate is highly organized, detail-oriented, and experienced in managing HR documentation, trackers, testing support activities, and cross-functional coordination within a fast-paced environment. This position works closely with Global Functional Leads, Regional Leaders, and HR Services leadership to support readiness and successful project execution leading up to go-live.
Key Responsibilities
Functional Team Support
- Support global functional workstreams including Case Management, Knowledge Management, and Document Management
- Maintain project documentation, design materials, and functional deliverables
- Ensure documents are properly versioned, organized, and maintained within SharePoint
- Research and support requirements related to knowledge management, document structures, retention rules, and regional vs. global processes
Knowledge Management Support
- Format, organize, and review HR knowledge articles
- Ensure knowledge content follows standard templates, naming conventions, and structure
- Support bulk updates and content cleanup activities
- Track article readiness for testing and go-live milestones
Document Management Support
- Support organization and maintenance of HR service delivery documentation
- Ensure proper storage, categorization, and document naming consistency
- Assist with tracking document readiness for migration into ServiceNow
- Maintain alignment between SharePoint content and HRSD processes
Case Management Support
- Assist with organizing case management requirements, workflows, and routing logic
- Support development of testing scenarios and case examples
- Identify and document process gaps, issues, and testing feedback
Testing & UAT Support
- Support User Acceptance Testing (UAT) activities including:
- Test case formatting and organization
- Test data tracking and coordination
- Track testing progress, defects, and action items
- Assist with documentation updates and cleanup following test cycles
Reporting & Coordination
- Maintain trackers for requirements, decisions, testing progress, defects, and knowledge readiness
- Provide status updates and reporting summaries to support team visibility
- Follow up on deliverables, timelines, and outstanding action items across teams
- Support coordination between global and regional stakeholders
Qualifications
Required Qualifications
- Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent practical experience
- 1–3+ years of experience in:
- HR support
- Shared services
- Project coordination
- Operations support
- Strong proficiency with Microsoft Excel and SharePoint
- Excellent organizational skills and attention to detail
- Strong written communication and documentation abilities
- Ability to manage multiple priorities and deadlines in a fast-paced environment
Preferred Qualifications
- Familiarity with ServiceNow
- Experience supporting HR operations or HR shared services environments
- Understanding of knowledge management and documentation standards
- Exposure to testing coordination or HR systems implementations
Work Style
- Self-directed with the ability to execute independently while following established processes
- Comfortable supporting repetitive and detail-heavy tasks with accuracy
- Strong collaboration and follow-through skills
- Able to support multiple stakeholders and shifting priorities effectively
Benefits Information:
Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.
Applicant Privacy Disclosure
We collect personal information from applicants during the recruiting, pre-offer, and offer process.
During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information:
- Identifiers, such as name, address, and email address.
- Professional and Employment-Related Information, such as resume, work history, education, and qualifications.
- Information Voluntarily Provided by You in connection with the recruiting and pre-offer process.
- Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth.
Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations.
Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.
For information about our privacy practices, please review our Privacy Policy at:
If you do not consent to the collection of such personal information, please advise us immediately in writing at
Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates
Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation
