Webex / Nice CXone Support Engineer

Motion Recruitment • Knoxville, TN, US • 1d ago

Our client is a trusted IT infrastructure and managed services provider serving enterprise customers worldwide. Based out of Knoxville, they are looking to hire a Webex / Nice CXone Support Engineer on a Contract Basis.

Contract Duration: 6 Month Contract (Potential for extension or conversion)

Required Skills & Experience

2–5+ years of experience supporting Webex (Webex Calling / UC) environments
Hands-on experience with NICE CXone support and administration
Experience providing Level 2 support in a telecom or contact center environment
Strong understanding of call routing, auto attendants, and telephony configurations
Experience with system configuration and policy management
Strong troubleshooting and problem-solving skills

Daily Responsibilities

Provide Level 2 support for NICE CXone, including troubleshooting issues, resolving incidents, and supporting end users and business teams
Configure and manage Webex Calling features, including auto attendants, call routing, and user provisioning
Perform system configuration and policy management across Webex and NICE CXone platforms
Monitor system performance and proactively identify and resolve issues impacting voice and contact center services
Collaborate with internal teams and vendors to support incident resolution and system enhancements
Maintain documentation for configurations, processes, and troubleshooting procedures
Support ongoing improvements and optimization of collaboration and contact center environments

You will receive the following benefits:

Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.