Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.
Location: Remote- US South
Employment Status: Hourly Full-Time
Function: Customer Experience
Pay Grade and Range: USXX - Grade USXX Hourly 43($63.314,47- $90.449,24)
Bonus Plan:OIP
Hiring Manager: James Travis Gladding
Primary Function
Currently seeking a US-based Service Technician with a strong background in mechanical and electrical knowledge paired with troubleshooting skills who will join a North American Service Team located in Hamilton, ON, Canada. The Service Technician will be responsibile for the US South territory, but may cover other territories as needed. The Service Technician will have industrial-related education with strong communication and customer service skills, capable of delivering and maintaining high customer satisfaction while building strong personal relationships.
Essential Functions
Install aftermarket parts/products; test to ensure they are functioning to standard
Educate customers on maintaining/following a preventative maintenance schedule
Perform maintenance functions per customer request and service work orders
Diagnose customer problems and identify repair solutions
Prepare quotes and sales orders for spare parts and consumables
Complete detailed reports and service tickets documenting work that has been performed
Communicate to customer all service-related work and proactive recommendations to increase up-time
Build and maintain relationships with customers
Travel domestically and internationally for onsite training and installation of new equipment
Perform general duties as assigned and assist in other areas as workload requires
Required Skills
High School Diploma/GED or equivalent experience
5+ years’ experience as a Service Technician
Strong mechanical skills to include conveyor repairs, levelling and replacement of wear items (bearings, chains, sprockets, etc.)
Strong electrical skills to include troubleshooting low voltage, electrical panels and 480V
Strong pneumatic skills
Must be able to read mechanical and electrical drawings
Familiar with ABB and Fanuc Robotic Systems
Ability to use basic hand and power tools, multi-meter, etc.
Ability to work flexible hours around a changing schedule
Excellent communication, organizational, interpersonal and diagnostic skills
Ability to work independently without much supervision
Bi-Lingual ability preferred (Spanish)
Commitment to travel 75% of the year throughout North America (U.S., Canada, Mexico); 90% of travel is in the US
Current and valid US driver's license with a clean driving record and reliable transportation
Other Duties
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.
Lincoln Electric is an Equal Opportunity Employer.
We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
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