Under the general supervision of the Information Technology Manager I (ITM I), the incumbent performs as a skilled Information Technology Associate (ITA) providing critical technical support and information related to Information Technology (IT) projects, products and services. The incumbent participates in routine system monitoring, troubleshooting, and documentation. The incumbent provides technical and analytical phone support related to multiple hardware and software platforms, such as, but not limited to: desktop computers (PCs), mobile devices (e.g., tablets and mobile phones), laptops, printers, in-house applications, and third party software, with strong knowledge in Microsoft Office products. The incumbent analyzes, troubleshoots, documents, and resolves requests remotely while using IT ticketing software. The incumbent identifies trends and major incidents, report and escalate them to the team and management. The incumbent provides introductory training/training material on various productivity and collaboration tools such as Microsoft Office 365, Microsoft Teams, SharePoint Online, Zoom, and WebEx.
The incumbent participates in special projects with peers and attends project related meetings, and communicates with LDC management, and team members to provide status on tasks and projects. The incumbent prepares written status reports and end user documentation and training material, maintains software product documentation and tests software systems using test cases and test data to meet defined functional and non-functional requirements. The incumbent is expected to develop and apply foundational knowledge in data center operations and support services. The incumbent creates change control documents and implementation procedures, and coordinates the implementation for new technology services. This position provides an opportunity to grow technical skills while contributing to the reliable operation of mission-critical systems.
The incumbent is expected to work as a collaborative team member with peers, other sections/divisions, and those contacted during the course of duties while maintaining professionalism (i.e., business standards related to work behavior and attire) at all times. Successful performance by the incumbent requires resourcefulness, organization, flexibility, excellent communication skills, and the ability to adjust to meet workload demands.
The incumbent will be assigned to either of two shifts (day and swing/grave shifts) and may work a five-day workweek inclusive of Saturdays and/or Sundays. Flexibility in working hours and the ability to work overtime are essential to provide round-the-clock coverage that aligns with the business requirements of LDC's customers. Schedule may be adjusted contingent upon business needs.
You will find additional information about the job in the Duty Statement .
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY ASSOCIATE
Additional Documents - Job Application Package Checklist
- Duty Statement
Position Details Job Code #:
JC-506626
Position #(s):
430-254-1401-137
Working Title:
IT Support Technician
Classification:
INFORMATION TECHNOLOGY ASSOCIATE $5,084.00 - $6,811.00 L
$5,587.00 - $7,487.00 M
$6,108.00 - $8,185.00 N
$6,718.00 - $9,004.00 O
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information The Office of Legislative Counsel (OLC) is a small civil service department whose mission is to provide responsive nonpartisan and confidential legal services and information technology support services to the California State Legislature and in support of the legislative process. This position is located in the heart of downtown Sacramento. The State of California provides excellent health benefits and retirement options, sick leave and vacation accrual, and paid state holidays. OLC employees are excluded from collective bargaining and, therefore, receive enhanced benefits and do not contribute fair share.
Special Requirements Do not include any confidential information on any documents you submit for a job vacancy, such as your STD. 678, resume, or school transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your social security number, birthdate, student identification number, driver license number (unless required), examination results, LEAP status, marital status, and age. (Note confidential information on the first page of the application submitted online through your CalCareers account will be redacted automatically upon submission.)
Employment Application (STD. 678):
Applicants must submit the required documents in order to be considered for this position. Failure to complete the STD 678 in its entirety may result in disqualification.
School Transcripts:
When using education to qualify, unofficial transcripts must be submitted. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. If selected for appointment, official transcripts will be required.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/13/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Office of Legislative Counsel
N/A
Attn: Coral Arana
925 L Street, Suite 900
Sacramento , CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Office of Legislative Counsel
N/A
Coral Arana
925 L Street, Suite 900
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- School Transcripts
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- 2+ years of general information technology experience performing technical, analytical, or support tasks for computer systems or services.
- 1+ years of experience in customer service and support working in a help desk or call center environment.
- Experience providing intermediate level assistance and support on desktop and office automation products such as: Microsoft Office and Office 365, Outlook, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Windows 10/11, personal computers, laptops, smartphones, tablets, remote access, and printer support.
- Ability to multi-task and work in a fast paced environment.
- Well-developed communications skills, both oral and written.
- Demonstrable skills in providing excellent customer service, Microsoft Office certifications in Outlook, Word, or Excel.
- Ability to type and perform troubleshooting simultaneously.
- Experience with Active Directory.
- Working knowledge of information technology principles and best practices.
Benefits All OLC employees are excluded from collective bargaining, and therefore, receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding. Additional information can be found on CalHR's website under State Employees - CalHR Benefits Website .
Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Coral Arana
(916) 341-8033
coral.arana@legislativecounsel.ca.gov
Hiring Unit Contact:
Binh Huynh
(916) 341-8675
binh.huynh@lc.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO/Human Resources
(916) 341-8330
OLC.HumanResources@LegislativeCounsel.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
